Concierge Security – Adapting to Changing Times

For years, concierge security guards have been known for providing security services such as checking in visitors, handling front desk inquiries and greeting residents. Like many other aspects of the professional security industry, their role is evolving to meet our fast-changing times. At Blackbird Security, we’re helping our clients meet these growing needs, and our progressive approach to security training and customizable security service makes us your number one choice for residential concierge and commercial concierge.

How Concierge Security is Changing

The idea for this blog came from a discussion we held with a client recently about the pace of change in the security world. The fact is, we’re living in one of the most interesting periods ever in the security industry. More and more of our peers are realizing clients aren’t just looking for security services, they also need a partner who can enforce protocols, assist with health and safety, and work to keep their guests, visitors and staff safe from an unprecedented number of threats.

Nowhere is this more obvious than the increased demand and scope of concierge security services. Here’s how our approach makes us Canada’s best concierge security company.

Dedicated Concierge Security Training

We created our industry leading Blackbird Academy program to produce flexible and dependable concierge security professionals for the 21st century. Delivered via our own in-house team and exterior experts, our comprehensive training program encompasses areas like St. John’s Mental Health Training, Indigenous Awareness Training, and Conflict Resolution. If your current security provider doesn’t offer this level of training, it’s time to work with Canada’s number one security company.

Modules include:

  • Advanced Security Training (taught by our in-house certified AST Training Manager)
  • Strata Bylaw Comprehension and Enforcement
  • Occupational First Aid (OFA) Certification
  • Naloxone Administration Training
  • John’s Mental Health Training
  • Trauma Informed Training
  • Indigenous Awareness Training 201 (in partnership with Indigenous Awareness Canada)
  • Customer Service Training
  • Incident De-escalation and Conflict Resolution Training
  • Verbal and Written Communication Training
  • Incident Report Writing
  • CCTV Training
  • Crowd Control Training
  • WHMIS Training

Types of Concierge Security We Offer

Whether you’re looking for a residential concierge, industrial concierge, or a commercial concierge, Blackbird Security has the expertise and customizable service options you need.

Residential Concierge Security

Equally at home in a condo building, strata or hotel, our residential concierge security provides a reassuring and welcoming presence in your space. Thanks to their conflict resolution and customer service training, they are skilled at diffusing common building issues such as noise complaints, parties, or even assisting with package deliveries and moving day.

Commercial Concierge Security

In high traffic public spaces, our commercial concierge security team excel in providing safety and security. They are trained to monitor alarm systems, CCTV cameras, safeguard keys and enforce building policies with a minimum of fuss. In the event of a worst-case scenario, their training equips them to provide first aid assistance, or even act as a fire marshal in a building evacuation scenario.

Industrial Concierge Security

Perfect for building sites, warehouses and industrial settings, our industrial concierge security team work to keep sites secure while ensuring tight access control at all times. Industrial settings have become high value targets for crime in recent months, and our team act as a strong visual deterrent while enforcing site policies and remaining vigilant against threats.

Concierge Security Services – Let Blackbird Security Help

Ready to upgrade your concierge security solutions ahead of a busy fall season? Why not work with Canada’s best security company? If you’re interested in upgrading your security services, we’d love to hear from you. We offer the following range of services to clients across Canada:

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