Undercover Loss Prevention
Loss Prevention is our Specialty
As retail losses due to criminal behaviour grow, loss prevention is top of mind for many Canadian retailers. Is your security provider offering the level of service and reliability you expect? If not, it’s time to work with Canada’s loss prevention specialists.
Blackbird Security’s highly trained loss prevention team are experts in retail loss prevention, shrinkage reduction, and non-violent crisis intervention. No matter the size of your retail store, we can build a custom security plan that’s designed to maximize your coverage while working within your existing security protocols.
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Why are Loss Prevention Services Important?
Each year, retail crime costs Canadian businesses close to $5 billion. Independent stores present a particularly vulnerable target, with 87.5 per cent of independent retailers reporting at least one incidence of theft per year. In an era when budgets are being squeezed, Canadian retailers can proactively safeguard their profits by ensuring they have a robust loss prevention strategy in place. Blackbird Security is an NRF member.
Typical Duties of a Loss Prevention Security Guard
Retail theft prevention
Report writing
Access point control
Discreet observation of potential threats
Non-violent crisis intervention
First aid response
Frontline response to emergency situations
Maintain public order within the store
Preventing internal theft
Monitoring CCTV in-store
Building up cases for successful prosecution of ORC members and frequent offenders
Where are Loss Prevention Staff Typically Used?
Loss Prevention security guards offer a flexible and dependable deterrent to crime. Whether deployed as door greeters, undercover, or patrolling the store, they are constantly assessing their environment for signs of threats, before dealing with them in a discreet and professional manner. At Blackbird Security, we’ve partnered with the following types of businesses to provide loss prevention services:
Grocery stores
Department stores
Clothing Stores
Electronics Stores
Jewelers
Shopping Malls
Luxury Retailers
Sporting Goods Stores
Uniformed Loss Prevention
Petty crime is often opportunistic in nature. Our frontline uniformed loss prevention staff stand as a strong deterrent to theft and a helpful liaison for your customers. Not only will our staff keep your store secure, they also undergo a full customer service-training program aimed at delivering the highest standards of help and professionalism to your customers.
Undercover Loss Prevention
Trusted by some of the biggest names in Canadian retail, our undercover loss prevention staff are second-to-none at retail theft prevention. Utilizing the latest in technology, our loss prevention officers will discreetly patrol your store, preventing theft and ensuring a pleasant experience for staff and customers alike. Unlike other security companies, we are happy to work with you to devise a loss prevention strategy that suits your needs, while working within your guidelines.
Loss Prevention Audits
Undertaking a loss prevention audit is one of the best ways to assess the overall health of your store’s security. We will work with you to examine your processes and operations to find ways to reduce shrinkage and identify gaps in your security protocols.
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Industry Leading Training Through our Blackbird Academy
As the role of security professionals continues to evolve, Blackbird Security saw the need to train our staff to handle any scenario in a calm and reassuring manner. That’s why we created our pioneering Blackbird Academy training program.
Delivered via our own in-house team and exterior experts, our comprehensive training program encompasses areas like St. John’s Mental Health Training, Indigenous Awareness Training, and Conflict Resolution. If your current security provider doesn’t offer this level of training, perhaps it’s time to upgrade.
Modules include:
Basic and Advanced Security Training (including safe restraint and handcuff training)
Verbal de-escalation training
Customer Service Training
Incident report writing training
Criminal Code of Canada training
Safe use of force training
Customized in-house loss prevention officer training with live arrests
CCTV Training
Diversity and inclusion training
Indigenous awareness training
Crisis management training
Emergency Response Management Training
Weapons awareness and avoidance training
WHMIS Training
Occupational First Aid (OFA) training
Above all else, our guards must hold a valid security license for the province they operate in.
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TRACKTIK TECHNOLOGY
Real-Time Reporting
Many of Blackbird Security’s most popular services utilize the power of TrackTik technology for real-time reporting. Based on GPS tracking, this app allows our security guards to work smarter, more efficiently, and cover more ground. Via GPS pings, clients can watch the progress of security patrols in real time via an app or live dashboard that also includes critical details like pictures and reports from the field.