Undercover Loss Prevention

Undercover Loss Prevention

Loss Prevention is our Specialty

As retail losses due to criminal behaviour grow, loss prevention is top of mind for many Canadian retailers. Is your security provider offering the level of service and reliability you expect? If not, it’s time to work with Canada’s loss prevention specialists.

Blackbird Security’s highly trained loss prevention team are experts in retail loss prevention, shrinkage reduction, and non-violent crisis intervention. No matter the size of your retail store, we can build a custom security plan that’s designed to maximize your coverage while working within your existing security protocols.

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Trusted By

Best Buy logo
MEC logo
Dollarama logo
Security Guard going down escalator in retail shopping mall

Typical Duties of a Loss Prevention Security Guard

Retail theft prevention

Report writing

Access point control

Discreet observation of potential threats

Non-violent crisis intervention

First aid response

Frontline response to emergency situations

Maintain public order within the store

Preventing internal theft

Monitoring CCTV in-store

Building up cases for successful prosecution of ORC members and frequent offenders

Where are Loss Prevention Staff Typically Used?

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Uniformed Security Guard icon

Uniformed Loss Prevention

Petty crime is often opportunistic in nature. Our frontline uniformed loss prevention staff stand as a strong deterrent to theft and a helpful liaison for your customers. Not only will our staff keep your store secure, they also undergo a full customer service-training program aimed at delivering the highest standards of help and professionalism to your customers.

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Undercover Loss Prevention

Trusted by some of the biggest names in Canadian retail, our undercover loss prevention staff are second-to-none at retail theft prevention. Utilizing the latest in technology, our loss prevention officers will discreetly patrol your store, preventing theft and ensuring a pleasant experience for staff and customers alike. Unlike other security companies, we are happy to work with you to devise a loss prevention strategy that suits your needs, while working within your guidelines.

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Loss Prevention Audits

Undertaking a loss prevention audit is one of the best ways to assess the overall health of your store’s security. We will work with you to examine your processes and operations to find ways to reduce shrinkage and identify gaps in your security protocols.



Blackbird Security employs true loss prevention professionals. They have significantly reduced our theft and have made a real difference for our business!

Sophia Koumbis
Director of Blubird Boutique on Alberni Street in Vancouver

Blackbird Security has been an exceptional security partner for our retail business. Their unwavering commitment and comprehensive services have greatly contributed to the safety and success of our operations. I recommend Blackbird Security to any retailer seeking reliable and effective security solutions.

Nicolas Acevedo
Store Manager of Herschel Supply Company in Gastown

The management are professional and responsive to requests made. They go above and beyond in customer service and satisfaction.

Sylvia Mcloughlin
Store Manager MEC

Industry Leading Training Through our Blackbird Academy

As the role of security professionals continues to evolve, Blackbird Security saw the need to train our staff to handle any scenario in a calm and reassuring manner. That’s why we created our pioneering Blackbird Academy training program. 

Delivered via our own in-house team and exterior experts, our comprehensive training program encompasses areas like St. John’s Mental Health Training, Indigenous Awareness Training, and Conflict Resolution. If your current security provider doesn’t offer this level of training, perhaps it’s time to upgrade.

Modules include:

Basic and Advanced Security Training (including safe restraint and handcuff training)

Verbal de-escalation training

Customer Service Training

Incident report writing training

Criminal Code of Canada training

Safe use of force training

Customized in-house loss prevention officer training with live arrests

CCTV Training

Diversity and inclusion training

Indigenous awareness training

Crisis management training

Emergency Response Management Training

Weapons awareness and avoidance training

WHMIS Training

Occupational First Aid (OFA) training

Above all else, our guards must hold a valid security license for the province they operate in. 

Certified By

Justice Institute of British Columbia
St. John Ambulance
Close up of security guard holding a mobile device showing Tracktik technology on the screen

Let’s Discuss Your Security Options

Want to hear more about Blackbird Security’s services? If you have any questions about our services, or how Blackbird Security can help protect your business, don’t hesitate to contact us.

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