Retail loss prevention security guard patrolling store

Loss Prevention

Loss Prevention is our Specialty

As retail losses due to criminal behaviour grow, loss prevention is top of mind for many Canadian retailers. Is your security provider offering the level of service and reliability you expect? If not, it’s time to work with Canada’s loss prevention specialists.

Blackbird Security’s highly trained loss prevention team are experts in retail loss prevention, shrinkage reduction, and non-violent crisis intervention. No matter the size of your retail store, we can build a custom security plan that’s designed to maximize your coverage while working within your existing security protocols.

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Trusted By

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Typical Duties of a Loss Prevention Security Guard

Retail theft prevention

Report writing

Access point control

Discreet observation of potential threats

Non-violent crisis intervention

First aid response

Frontline response to emergency situations

Maintain public order within the store

Preventing internal theft

Monitoring CCTV in-store

Building up cases for successful prosecution of ORC members and frequent offenders

Where are Loss Prevention Staff Typically Used?

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Uniformed Loss Prevention

Petty crime is often opportunistic in nature. Our frontline uniformed loss prevention staff stand as a strong deterrent to theft and a helpful liaison for your customers. Not only will our staff keep your store secure, they also undergo a full customer service-training program aimed at delivering the highest standards of help and professionalism to your customers.

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Undercover Loss Prevention

Trusted by some of the biggest names in Canadian retail, our undercover loss prevention staff are second-to-none at retail theft prevention. Utilizing the latest in technology, our loss prevention officers will discreetly patrol your store, preventing theft and ensuring a pleasant experience for staff and customers alike. Unlike other security companies, we are happy to work with you to devise a loss prevention strategy that suits your needs, while working within your guidelines.

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Loss Prevention Audits

Undertaking a loss prevention audit is one of the best ways to assess the overall health of your store’s security. We will work with you to examine your processes and operations to find ways to reduce shrinkage and identify gaps in your security protocols.

Testimonials

★★★★★

I am a long time Blackbird client. Their uniform security guards are all very professional, presentable and have great customer service. They do a good job of deterring theft, de-escalating volatile situations and providing greeting and customer service to our patrons while making them and my staff feel safe. Best security company I've used!

Kiran Basran
Store Owner/Operator of Shoppers Drug Mart 2112 in Coquitlam
★★★★★

We have been using Blackbird Security undercover LPOs for the past 6 years at this location with great results. We are a busy Downtown Vancouver store with a lot of theft and since switching to Blackbird we have seen a major reduction in our inventory loss. Their guards are highly trained and care a lot. The management team is very hands on and makes me feel like I'm their most important client!

David Wang
Store Owner/Operator of Shoppers Drug Mart 2277 in Vancouver
★★★★★

Blackbird Security employs true loss prevention professionals. They have significantly reduced our theft and have made a real difference for our business!

Sophia Koumbis
Director of Blubird Boutique on Alberni Street in Vancouver
★★★★★

We have recently switched over to Blackbird Security in the store I manage in Saskatoon. The guards are well trained and Chris is quick to respond to any feedback or concerns that have come up.

Sarah Ann
Front Store Manager SDM, Saskatoon, SK
★★★★★

The management are professional and responsive to requests made. They go above and beyond in customer service and satisfaction.

Sylvia Mcloughlin
Store Manager MEC
Uniformed Blackbird Security guard patrolling inside of a retail drugstore and pharmacy

Industry Leading Training Through our Blackbird Academy

As the role of security professionals continues to evolve, Blackbird Security saw the need to train our staff to handle any scenario in a calm and reassuring manner. That’s why we created our pioneering Blackbird Academy training program. 

Delivered via our own in-house team and exterior experts, our comprehensive training program encompasses areas like St. John’s Mental Health Training, Indigenous Awareness Training, and Conflict Resolution. If your current security provider doesn’t offer this level of training, perhaps it’s time to upgrade.

Modules include:

Basic and Advanced Security Training (including safe restraint and handcuff training)

Verbal de-escalation training

Customer Service Training

Incident report writing training

Criminal Code of Canada training

Safe use of force training

Customized in-house loss prevention officer training with live arrests

CCTV Training

Diversity and inclusion training

Indigenous awareness training

Crisis management training

Emergency Response Management Training

Weapons awareness and avoidance training

WHMIS Training

Occupational First Aid (OFA) training

Above all else, our guards must hold a valid security license for the province they operate in. 

Certified By

Justice Institute of BC
St. John Ambulance
Blackbird Security guard with face mask using Tracktik reporting app to scan patrol marker

Giving back to our community

Social Impact

Blackbird Security guard helping man with directions on street in Vancouver BC

Let’s Discuss Your Security Options

Want to hear more about Blackbird Security’s services? If you have any questions about our services, or how Blackbird Security can help protect your business, don’t hesitate to contact us.