Blackbird Security officer in uniform at bottom of escalator in shopping mall

Shopping Mall Security

A Trusted Name in Mall Security

With years of experience partnering with some of Canada's largest property and facility management companies, Blackbird Security is your number one choice for shopping mall security. We understand the unique demands posed by busy public settings such as malls, department stores and shopping centres. That’s why our best-in-class mall security training program includes customer service, crowd control, conflict resolution and incident de-escalation. If your current mall security provider isn’t providing this comprehensive training, it’s time to work with Canada’s shopping mall security experts.

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Trusted by

Driftwood Logo
Madison Centre logo
Sahali Mall logo
Marpole Village logo
Bentall Green Oak logo
BOSA Commercial logo
Berezan logo

Customer Service Approach

Each day, millions of Canadians visit shopping malls looking to browse, shop, or just hang out. These crowds present the perfect cover for criminals to discreetly go about their business. Our mall security experts understand the importance of maintaining the ambience and pleasant atmosphere of a mall, while preventing these individuals from engaging in crime.

Our goal is to ensure shoppers enjoy a safe experience while controlling crowds, identifying suspicious individuals and rooting out crime in a calm and discreet manner. We understand our guards represent your mall, that’s why they are dedicated to maintaining excellent communication and customer service at all times.

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What Our Services Entail

concierge customer service security

Mall Concierge

The eyes and ears of the mall

A simple line icon of a mobile patrol car

Mobile Patrols

Randomized patrol schedules

Uniformed Security Guard icon

Uniformed Security Guards

Frontline uniformed guards

Typical Duties of Mall Security Staff

  • Loss Prevention Support
  • Crowd Control
  • CCTV Monitoring
  • Frontline Incident Response
  • Enforcing Store Policies
  • Support for Public Health Measures
  • Assisting Customers and Staff
  • Bag Checks
1 female and 1 male uniformed blackbird security guards in shopping mall

Shopping Mall

Customized Security Guard Services

The key difference between Blackbird Security and our competitors is that our security services come fully customizable to suit our clients. We pride ourselves on offering the service choice of a large security company, alongside the flexibility and personal touch of a small business.

With years of servicing a diverse range of retail security clients, we’ve learned there’s no off-the-shelf answer for security. Instead, our team will take the time to learn the unique challenges you face, before devising a custom security plan that works for you.

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Shopping Mall Security Services Offered

When we partner with a new shopping mall security client, we consult with them to assess which of our dedicated security services work best at exceeding their goals. Each of our shopping mall security services can be fully customized, and no client is too big or too small. Our most popular shopping mall security options include:

Concierge Security

Usually stationed near the entrance to the mall, our mall concierge security guards act as the eyes and ears of the mall. They’re equally adept at monitoring CCTV security systems, providing direction to customers, and acting as a warm and reassuring presence in your mall. They will act as champions of your mall security policies, while their first aid and customer service training allows quick and efficient response to any incident.

Four Uniformed Blackbird security guards in front of Mobile patrol car

Mobile Patrols

Usually stationed near the entrance to the mall, our mall concierge security guards act as the eyes and ears of the mall. They’re equally adept at monitoring CCTV security systems, providing direction to customers, and acting as a warm and reassuring presence in your mall. They will act as champions of your mall security policies, while their first aid and customer service training allows quick and efficient response to any incident.

Uniformed Blackbird security guard patrolling mall

Uniformed Security Guards

Our frontline uniformed security guards act as a visual security presence in a mall setting, responding to customer enquiries while analyzing their environment for threats. Given the high level of foot traffic in a mall setting, our mall security guards receive dedicated customer service training to go alongside their comprehensive security training. This equips them with the wide-ranging skillset they need to thrive in this bustling environment.

Where Are Shopping Mall Security Staff Used?

Flexible and dependable, our shopping mall security guards can be used by the Facility Operation teams for concierge services, foot patrols, parking enforcement, CCTV monitoring, incident report writing, customer service and any other function necessary.

Despite their name, this isn’t just malls! This division of our security guards services complex retail centres, mix used buildings and adjoining office towers. 

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What Our Partners Have to Say

★★★★★

Blackbird Security has been an exceptional security partner for our retail business. Their unwavering commitment and comprehensive services have greatly contributed to the safety and success of our operations. I recommend Blackbird Security to any retailer seeking reliable and effective security solutions.

Nicolas Acevedo
Store Manager of Herschel Supply Company in Gastown
★★★★★

I just wanted to say thank you! Last week when I was at a Walmart location in Kelowna with my daughter, a gentleman was in the store and stopped a male from walking out of Walmart with 2 full baskets. As I work retail I know how big of a SAVE this was. I thanked him in person as he was trying to be humble, when I was expressing my gratitude I tried to get a name but he just told me he was a manager for your company in Winnipeg, Manitoba and he was just on holidays. Great work and thank you!

Cassandra Mazur
★★★★★

We just recently had Blackbird Security hired for our Grocery Store. All the staff have been very professional and knowledgeable. Their presence has been felt both as a deterrent and an extra layer of comfort for our staff. Glenn B. (Director in the Interior) is professional, accommodating and experienced. Glenn takes the time to work with his clients and gets the results they require.

T Roberts
General Manager, Operations and Marketing, Kevington Building Corp
★★★★★

We have this company working at my workplace. The supervisors (mainly Brett, Glenn and Moe) are very responsive and supportive. It’s great knowing that I don’t have to worry about doing my job and also watching out for safety and theft. We are lucky enough to have Arunjit at our store frequently and he takes care of us very well! He is adaptable and follows social distancing and even helps us keep our baskets and carts sanitized. He is an asset to the company!

Janelle Soutar
★★★★★

We had the pleasure of using Blackbird Security for a one day event here at the Grand Opening of Canada Gold.

Dilpreet, the guard on duty, was absolutely wonderful, and even helped us with our celebrations throughout the busy day.

We cannot recommend the service enough, and thank you to Padraic and his team for setting up the contract so effortlessly!

Jamie Browne
Canada Gold
★★★★★

We hired Blackbird Security for two months. Getting set up was fast and efficient thanks to Padraic. He was fantastic! He answered all of our questions and always got back to us very quickly. Whenever we had concerns he would provide us with options and different ideas on what we could do. An all over great experience :)

Tatalia Moorhead
Vespucci Consignment
★★★★★

This company is very professional and courteous to our business needs. Nishant the District Manager is extremely personable and professional when I have concerns, and he always makes an effort to see what I need.

Kayla Kwapich
Best Buy
★★★★★

Very pleased with the service we have from Blackbird... we have a few regular team members that have made a big impact in deterring theft in our business. Professional and reliable company. I highly recommend.

Chris Fletcher
Canadian Tire
★★★★★

Highly satisfied with this company. Easy to talk to their leader about my concerns and requests and my mind is always at ease whenever the guards are on duty in my store. Keep up the good work guys

Jenifer Baysic
Dollarama
★★★★★

I am a manager for Shoppers Drug Mart. We have used many security companies, but Blackbird has been with us for a few years now and we are extremely satisfied with their services. My direct RM from Blackbird Hirdaypal Ralhan, works closely with me making sure we have the best guard on duty for my location. He has made himself available to us at all hours of the day or night and has gone above and beyond. We recently just had our yearly inventory and were very proud of our results. In saying that, having such a low shrink definitely goes hand and hand with productive guards. They have been a great tool to prevent further loss to the company.

Thank you for all your do.

Jannet Korver
Shoppers Drug Mart