Loss Prevention officer patrolling a book store

Undercover Loss Prevention

Loss Prevention is our Specialty

As retail losses due to criminal behaviour grow, loss prevention is top of mind for many Canadian retailers. Is your security provider offering the level of service and reliability you expect? If not, it’s time to work with Canada’s loss prevention specialists.

Blackbird Security’s highly trained loss prevention team are experts in retail loss prevention, shrinkage reduction, and non-violent crisis intervention. No matter the size of your retail store, we can build a custom security plan that’s designed to maximize your coverage while working within your existing security protocols.

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Trusted by

Best Buy logo
Rexall Canda Logo
Canadian Tire logo
MEC logo
Sephora Logo
Dollarama logo
uniqlo logo
Blackbird security guard riding down escalator in shopping mall

Why Are Loss Prevention Services Important?

Each year, retail crime costs Canadian businesses close to $5 billion. Independent stores present a particularly vulnerable target, with 87.5 per cent of independent retailers reporting at least one incidence of theft per year. In an era when budgets are being squeezed, Canadian retailers can proactively safeguard their profits by ensuring they have a robust loss prevention strategy in place. Blackbird Security is an NRF member.

  • Retail theft prevention
  • Report writing
  • Access point control
  • Discreet observation of potential threats
  • Non-violent crisis intervention
  • First aid response
  • Frontline response to emergency situations
  • Maintain public order within the store
  • Preventing internal theft
  • Monitoring CCTV in-store
  • Building up cases for successful prosecution of ORC members and frequent offenders

Where are Loss Prevention Staff Typically Used?

Loss Prevention security guards offer a flexible and dependable deterrent to crime. Whether deployed as door greeters, undercover, or patrolling the store, they are constantly assessing their environment for signs of threats, before dealing with them in a discreet and professional manner. At Blackbird Security, we’ve partnered with the following types of businesses to provide loss prevention services:

  • Grocery stores
  • Department stores
  • Clothing Stores
  • Electronics Stores
  • Jewelers
  • Shopping Malls
  • Luxury Retailers
  • Sporting Goods Stores
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What Our Services Entail

Undercover loss prevention incognito icon

Undercover Loss Prevention

Trusted by some of the biggest names in Canadian retail, our undercover loss prevention staff are second-to-none at retail theft prevention. Utilizing the latest in technology, our loss prevention officers will discreetly patrol your store, preventing theft and ensuring a pleasant experience for staff and customers alike. Unlike other security companies, we are happy to work with you to devise a loss prevention strategy that suits your needs, while working within your guidelines.

Uniformed Security Guard icon

Uniformed Guards

Petty crime is often opportunistic in nature. Our frontline uniformed loss prevention staff stand as a strong deterrent to theft and a helpful liaison for your customers. Not only will our staff keep your store secure, they also undergo a full customer service-training program aimed at delivering the highest standards of help and professionalism to your customers.

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Loss Prevention Audits

Undertaking a loss prevention audit is one of the best ways to assess the overall health of your store’s security. We will work with you to examine your processes and operations to find ways to reduce shrinkage and identify gaps in your security protocols.

What Our Partners Have to Say

★★★★★

Blackbird Security has been an exceptional security partner for our retail business. Their unwavering commitment and comprehensive services have greatly contributed to the safety and success of our operations. I recommend Blackbird Security to any retailer seeking reliable and effective security solutions.

Nicolas Acevedo
Store Manager of Herschel Supply Company in Gastown
★★★★★

The management are professional and responsive to requests made. They go above and beyond in customer service and satisfaction.

Sylvia Mcloughlin
Store Manager Mountain Equipment Co-op
★★★★★

We had the pleasure of using Blackbird Security for a one day event here at the Grand Opening of Canada Gold.

Dilpreet, the guard on duty, was absolutely wonderful, and even helped us with our celebrations throughout the busy day.

We cannot recommend the service enough, and thank you to Padraic and his team for setting up the contract so effortlessly!

Jamie Browne
Canada Gold
★★★★★

We hired Blackbird Security for two months. Getting set up was fast and efficient thanks to Padraic. He was fantastic! He answered all of our questions and always got back to us very quickly. Whenever we had concerns he would provide us with options and different ideas on what we could do. An all over great experience :)

Tatalia Moorhead
Vespucci Consignment
★★★★★

As a client of Blackbird security we at Best Buy have always received amazing service from all levels of management. The LPO we have watching over our retail store are professionals in what they do and always update us on things we should be aware of.

Sabbir Kazi
Best Buy
★★★★★

Very pleased with the service we have from Blackbird... we have a few regular team members that have made a big impact in deterring theft in our business. Professional and reliable company. I highly recommend.

Chris Fletcher
Canadian Tire
★★★★★

I am a manager for Shoppers Drug Mart. We have used many security companies, but Blackbird has been with us for a few years now and we are extremely satisfied with their services. My direct RM from Blackbird Hirdaypal Ralhan, works closely with me making sure we have the best guard on duty for my location. He has made himself available to us at all hours of the day or night and has gone above and beyond. We recently just had our yearly inventory and were very proud of our results. In saying that, having such a low shrink definitely goes hand and hand with productive guards. They have been a great tool to prevent further loss to the company.

Thank you for all your do.

Jannet Korver
Shoppers Drug Mart
★★★★★

Highly satisfied with this company. Easy to talk to their leader about my concerns and requests and my mind is always at ease whenever the guards are on duty in my store. Keep up the good work guys

Jenifer Baysic
Dollarama