Tactical Security

Tactical Security

For a higher degree of protection and peace of mind, Blackbird’s Tactical Guards send out a clear and powerful message that your property is monitored and protected by highly trained professionals. Whether in a retail, institutional, or residential setting, Blackbird’s Tactical Guards are standing by to provide safety and security to your patrons, property, and assets.

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Blackbird has deployed Tactical Guards at a variety of sites, including:

Best Buy logo
H&M logo
Sephora logo
Value Village logo
MEC logo
Rexall logo
ICE Condominiums at York Centre logo

Tactical Guards are a versatile option which can be tailored to each client's preferences, at either hands-on or hands-off sites. Optionally, Tactical Guards with JIBC Advanced Security Training and Use of Force Training can be deployed to apprehend suspects with handcuff restraints if necessary, or be trained to administer Naloxone if the site requires overdose response. 

Blackbird’s Tactical Guards are often the first point of contact for patrons and site staff. Keeping this in mind, we train our guards to be an extension of the clients we serve, and maintain a customer-service approach to security. Our training and quality assurance programs for our Tactical Guards focus on customer experience and safety, with an emphasis on staff deportment, professionalism, communication, and de-escalatory verbal/non-verbal gestures for modern, day-to-day incident response.

Retail Security

Blackbird Security has years of experience in securing retail environments, with expertise in protecting and recovering assets. Our Tactical Guards serve as a visual deterrent to potential criminals, as guards are trained to effectively spot, prevent, and recover merchandise in shoplifting instances. At sites where Blackbird’s Tactical Guards have been deployed, retailers benefitted from reduced financial loss due to shoplifting and theft, thus enjoying improved bottom lines, as our tactical team provide detailed reporting on merchandise recoveries or deterrence. Tactical Guards can also work in tandem with Loss Prevention professionals to apply a combined approach to retail security. 

Institutional Security

Blackbird’s Tactical Guards provide public-facing security services for institutions and corporations, being trained to handle and diffuse difficult situations that may arise in these settings. Our guards deal with individuals from diverse and complex populations, who require a deeper understanding of mental health and trauma to effectively work alongside others and minimize risk. Key areas of focus include client and public safety, crowd and access control, conflict de-escalation, and property and asset protection. Our Tactical Guards are trained to manage risk for clients and the public by using conflict de-escalation techniques to defuse potentially violent situations. 

Residential Security

Blackbird’s Tactical Guards provide a friendly yet secure presence in residential settings, elevating the overall patron experience. Our team is trained to deliver a best-in-class customer service experience, and to manage access control, disturbance response, conflict de-escalation, and property and asset protection. Blackbird understands that our Tactical Guards are an extension of the client brand, and are trained to represent the client in a positive and professional manner. This includes warmly greeting residents and visitors, providing directions, or assisting building management with responsibilities. 

Industry Leading Training Through our Blackbird Academy

As the role of security professionals continues to evolve, Blackbird Security saw the need to train our staff to handle any scenario in a calm and reassuring manner. That’s why we created our pioneering Blackbird Academy training program. 

Delivered via our own in-house team and exterior experts, our comprehensive training program encompasses areas like St. John’s Mental Health Training, Indigenous Awareness Training, and Conflict Resolution. If your current security provider doesn’t offer this level of training, perhaps it’s time to upgrade.

Modules include:

Basic and Advanced Security Training

Incident De-Escalation Training

Customer Service Training

Verbal and Written Communication Training

CCTV Monitoring

Access and Crowd Control Training

Trespass to Property Training

Emergency Response Management Training

Weapons Awareness and Avoidance Training

Use of Force Training

Diversity & Inclusion Training

Indigenous Awareness Certification

Occupational First Aid Level 1 / 2 Training

WHMIS Training

Report Writing Training

Mental Health First Aid

Trauma Informed Practice Training

ICS 100 Incident Command System Training

Above all else, our guards must hold a valid security license for the province they operate in. 

Certified By

Justice Institute of British Columbia
St. John Ambulance
Close up of security guard holding a mobile device showing Tracktik technology on the screen

Let’s Discuss Your Security Options

Want to hear more about Blackbird Security’s services? If you have any questions about our services, or how Blackbird Security can help protect your business, don’t hesitate to contact us.

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