Concierge Security
Canada’s No.1 Concierge Security Company
Concierge Security is one of Canada’s fastest growing security services, and Blackbird Security’s team of dedicated concierge security specialists are ready to provide fully customizable concierge services. We understand that a concierge isn’t your average security professional. They act as a front-of-house visible presence that strike the perfect balance between welcoming and secure. That’s why our Blackbird Academy training program equips our concierge professionals with the multi-disciplinary training they need to respond to any scenario in their stride.
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Why are Concierge Services Important?
A concierge is a unique security professional who can quickly pivot between a security and hospitality mindset.
Alongside a welcoming presence for clients, staff and residents alike, they control access to your building, offer front-line support, and respond to any query with a smile. They are also trained to provide first aid assistance, uphold your building policies and act as fire marshals in the event of an evacuation scenario.
Typical Duties of Concierge Staff
Frontline security presence
Greeting / Checking-in visitors
Upholding building rules and regulations
Property surveillance
CCTV monitoring
Alarm response
Customer service for building occupants
Incident Report writing
Package collection
Protection against theft, accidents, fires
Where are Concierge Security Staff Used?
It’s an old-fashioned view that concierge security guards belong exclusively to strata or residential buildings. In fact, concierge staff are suitable for almost any type of business. Whether they’re deployed in a suit and tie, or professional security uniform, concierges provide a reassuring welcome and security presence for a wide range of properties:
Public/Municipal Buildings
Office Buildings
Medical Complexes
Warehouses
Condo Buildings
Tourist Attractions
Sports and Recreation Buildings
Cultural Locations
Retail/Mixed-Use Buildings
Strata / Residential Concierge Services
Suitable for condo buildings, strata’s, gated communities and even guest accommodations, our residential concierge security ensure only residents and their guests are granted access to the building. Thanks to their conflict resolution and customer service training, they are skilled at diffusing common building issues such as noise complaints, parties, or even assisting with package deliveries and moving day.
Office Concierge Services
Our Office Concierge Security staff provide clients and visitors alike with a warm and reassuring welcome. Trained to deliver concierge and security-related services, they’ll enforce your building policies, receive packages, and look after your best interests – all while representing your business in a manner you can trust.
Commercial Concierge Services
Our commercial concierge security team are ready to assist with the safety and security of your commercial property. They are trained to monitor alarm systems, CCTV cameras, safeguard keys and enforce building policies with a minimum of fuss. In the event of a worst-case scenario, their training equips them to provide first aid assistance, or even act as a fire marshal in a building evacuation scenario.
Uniformed Security Guards
With residential buildings and spaces a constant target for vandalism, loitering and mischief, our uniformed security guards provide an effective visual deterrent and frontline response. Our uniformed guards are security professionals with extensive & advanced training.
Testimonials
Industry Leading Training Through our Blackbird Academy
As the role of security professionals continues to evolve, Blackbird Security saw the need to train our staff to handle any scenario in a calm and reassuring manner. That’s why we created our pioneering Blackbird Academy training program.
Delivered via our own in-house team and exterior experts, our comprehensive training program encompasses areas like St. John’s Mental Health Training, Indigenous Awareness Training, and Conflict Resolution. If your current security provider doesn’t offer this level of training, perhaps it’s time to upgrade.
Modules include:
Advanced Security Training (taught by our in-house certified AST Training Manager)
Strata Bylaw Comprehension and Enforcement
Occupational First Aid (OFA) Certification
Naloxone Administration Training
St. John’s Mental Health Training
Trauma Informed Training
Indigenous Awareness Training 201 (in partnership with Indigenous Awareness Canada)
Customer Service Training
Incident De-escalation and Conflict Resolution Training
Verbal and Written Communication Training
Incident Report Writing
CCTV Training
Crowd Control Training
WHMIS Training
Above all else, our guards must hold a valid security license for the province they operate in.
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TRACKTIK TECHNOLOGY
Real-Time Reporting
Many of Blackbird Security’s most popular services utilize the power of TrackTik technology for real-time reporting. Based on GPS tracking, this app allows our security guards to work smarter, more efficiently, and cover more ground. Via GPS pings, clients can watch the progress of security patrols in real time via an app or live dashboard that also includes critical details like pictures and reports from the field.