Concierge Security

Concierge Security

Canada’s No.1 Concierge Security Company

 

Concierge Security is one of Canada’s fastest growing security services, and Blackbird Security’s team of dedicated concierge security specialists are ready to provide fully customizable concierge services. We understand that a concierge isn’t your average security professional. They act as a front-of-house visible presence that strike the perfect balance between welcoming and secure. That’s why our Blackbird Academy training program equips our concierge professionals with the multi-disciplinary training they need to respond to any scenario in their stride.

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Trusted By

Suit and Tie Concierge Security Guard smiling from behind front desk

Typical Duties of Concierge Staff

Frontline security presence

Greeting/Checking-in visitors

Upholding building rules and regulations

Property surveillance

CCTV monitoring

Alarm response

Customer service for building occupants

Incident Report writing

Package collection

Protection against theft, accidents, fires

Where are Concierge Security Staff Used?

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Strata / Residential Concierge Services

Suitable for condo buildings, strata’s, gated communities and even guest accommodations, our residential concierge security ensure only residents and their guests are granted access to the building. Thanks to their conflict resolution and customer service training, they are skilled at diffusing common building issues such as noise complaints, parties, or even assisting with package deliveries and moving day.

Office Concierge Services

Our Office Concierge Security staff provide clients and visitors alike with a warm and reassuring welcome. Trained to deliver concierge and security-related services, they’ll enforce your building policies, receive packages, and look after your best interests – all while representing your business in a manner you can trust.

Commercial Concierge Services

Our commercial concierge security team are ready to assist with the safety and security of your commercial property. They are trained to monitor alarm systems, CCTV cameras, safeguard keys and enforce building policies with a minimum of fuss. In the event of a worst-case scenario, their training equips them to provide first aid assistance, or even act as a fire marshal in a building evacuation scenario.

Testimonials

★★★★★

Hired Blackbird for their security and concierge services. I am constantly impressed at the professionalism and quality of their team. Their guards are polite, respectful and have handled stressful situations with compassion. I would recommend Blackbird to anyone looking for security solutions.

Michael Gunion
General Manager, Operations and Marketing, Kevington Building Corp, District Main and The U
★★★★★

We have been using Blackbird Security concierges for over 2 years at our building and I have nothing but great things to say about them. The residents have given us great feedback about the concierge personnel Blackbird has placed at the front desk and I would highly recommend this company to other stratas and property management companies.

Gordon MC
Stratawest Management Ltd.
★★★★★

I hired Blackbird Security several times for suit and tie client events, special open houses and concierge services. The concierge team members were always very professional and had excellent deportment. You can tell Blackbird puts a heavy emphasis on customer service training with their staff. Dealing with Blackbird for the past 5 years has been a pleasure and I will continue to use and recommend their services to other property managers and strata council members.

Eniz Aziz
Century 21 and The Aziz Group
Blackbird Security concierge sitting behind the lobby front desk at a residential building

Industry Leading Training Through our Blackbird Academy

As the role of security professionals continues to evolve, Blackbird Security saw the need to train our staff to handle any scenario in a calm and reassuring manner. That’s why we created our pioneering Blackbird Academy training program. 

Delivered via our own in-house team and exterior experts, our comprehensive training program encompasses areas like St. John’s Mental Health Training, Indigenous Awareness Training, and Conflict Resolution. If your current security provider doesn’t offer this level of training, perhaps it’s time to upgrade.

Modules include:

Advanced Security Training (taught by our in-house certified AST Training Manager)

Strata Bylaw Comprehension and Enforcement

Occupational First Aid (OFA) Certification

Naloxone Administration Training

St. John’s Mental Health Training

Trauma Informed Training

Indigenous Awareness Training 201 (in partnership with Indigenous Awareness Canada)

Customer Service Training

Incident De-escalation and Conflict Resolution Training

Verbal and Written Communication Training

Incident Report Writing

CCTV Training

Crowd Control Training

WHMIS Training

Above all else, our guards must hold a valid security license for the province they operate in. 

Certified By

Justice Institute of BC
St. John Ambulance
Blackbird Security guard with face mask using Tracktik reporting app to scan patrol marker

Giving back to our community

Social Impact

Blackbird Security guard helping man with directions on street in Vancouver BC

Let’s Discuss Your Security Options

Want to hear more about Blackbird Security’s services? If you have any questions about our services, or how Blackbird Security can help protect your business, don’t hesitate to contact us.

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