Shopping Mall Security

Shopping Mall Security

A Trusted Name in Mall Security

With years of experience partnering with some of Canada's largest property and facility management companies, Blackbird Security is your number one choice for shopping mall security. We understand the unique demands posed by busy public settings such as malls, department stores and shopping centres. That’s why our best-in-class mall security training program includes customer service, crowd control, conflict resolution and incident de-escalation. If your current mall security provider isn’t providing this comprehensive training, it’s time to work with Canada’s shopping mall security experts.

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Trusted By

Driftwood Mall logo
Madison Centre logo
Sahali Mall logo
Marpole Village logo
Bentall Green Oak logo
BOSA Commercial logo
Berezan logo
A Blackbird Security guard standing in front of the Sahali Mall

Typical Duties of Mall Security Staff:

Loss Prevention Support

Crowd Control

CCTV Monitoring

Frontline Incident Response

Enforcing Store Policies

Support for Public Health Measures

Assisting Customers and Staff

Bag Checks

Where Are Shopping Mall Security Staff Used?

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Uniformed Security Guard icon

Uniformed Security Guards

Our frontline uniformed security guards act as a visual security presence in a mall setting, responding to customer enquiries while analyzing their environment for threats. Given the high level of foot traffic in a mall setting, our mall security guards receive dedicated customer service training to go alongside their comprehensive security training. This equips them with the wide-ranging skillset they need to thrive in this bustling environment.

A simple line icon of a mobile patrol car

Mobile Patrols

Perfect for times a mall or store is empty, our Mobile Patrol Service offers randomized patrol schedules along pre-planned routes. This service can be tailored for alarm response, and utilizes TrackTik technology to deliver real-time insights and reporting from each patrol. Our clients love the streamlined communication and transparency of Mobile Patrols.

concierge customer service security

Mall Concierge Security

Usually stationed near the entrance to the mall, our mall concierge security guards act as the eyes and ears of the mall. They’re equally adept at monitoring CCTV security systems, providing direction to customers, and acting as a warm and reassuring presence in your mall. They will act as champions of your mall security policies, while their first aid and customer service training allows quick and efficient response to any incident.



I am the commercial operations manager at Dells Shopping Centre in Surrey, BC. We have been using Blackbird Security as our security vendor the past two years to provide us with 24/7 uniform security coverage. Their guards are professional, reliable and have excellent customer service. They deal with any incidents, loitering or attempted drug use on property immediately, tactfully and effectively. They have done outreach and formed good direct relationships with of our tenants. I would recommend this company for any malls or shopping centres looking for professional security guards.

Bill Cannon
Operations Manager, Bosa Commercial

Every encounter i’ve had with a Blackbird Security guard has been super amazing. Every one of them have been kind and professional towards me and everyone they meet. If I could give this company more than 5 stars i would!!!!

Lindsay Kruk

Best security company in Calgary for retail stores, responded quickly to any issues and the guards have amazing customer services skills . Highly recommend!!!

Charlotte Baker
A security guard riding up the escalator inside of a mall

Industry Leading Training Through our Blackbird Academy

As the role of security professionals continues to evolve, Blackbird Security saw the need to train our staff to handle any scenario in a calm and reassuring manner. That’s why we created our pioneering Blackbird Academy training program. 

Delivered via our own in-house team and exterior experts, our comprehensive training program encompasses areas like St. John’s Mental Health Training, Indigenous Awareness Training, and Conflict Resolution. If your current security provider doesn’t offer this level of training, perhaps it’s time to upgrade.

Modules include:

Customer Service Training

Verbal and Written Communication Training

Incident Report Writing

CCTV Training

Access and Crowd Control Training

Incident De-Escalation Training

Basic and Advanced Security Training

Trespass to Property Training

Crisis Management Training

Emergency Response Management Training

Weapons Awareness and Avoidance Training

Occupational Health (OFA) Training

WHMIS Training

Above all else, our guards must hold a valid security license for the province they operate in. 

Certified By

Justice Institute of British Columbia
St. John Ambulance
Close up of security guard holding a mobile device showing Tracktik technology on the screen

Let’s Discuss Your Security Options

Want to hear more about Blackbird Security’s services? If you have any questions about our services, or how Blackbird Security can help protect your business, don’t hesitate to contact us.

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