Shopping Mall Security
A Trusted Name in Mall Security
With years of experience partnering with some of Canada's largest property and facility management companies, Blackbird Security is your number one choice for shopping mall security. We understand the unique demands posed by busy public settings such as malls, department stores and shopping centres. That’s why our best-in-class mall security training program includes customer service, crowd control, conflict resolution and incident de-escalation. If your current mall security provider isn’t providing this comprehensive training, it’s time to work with Canada’s shopping mall security experts.
Typical Duties of Mall Security Staff:
Loss Prevention Support
Frontline Incident Response
Enforcing Store Policies
Support for Public Health Measures
Assisting Customers and Staff
Where Are Shopping Mall Security Staff Used?
Flexible and dependable, our shopping mall security guards can be used by the Facility Operation teams for concierge services, foot patrols, parking enforcement, CCTV monitoring, incident report writing, customer service and any other function necessary.
Despite their name, this isn’t just malls! This division of our security guards services complex retail centres, mix used buildings and adjoining office towers.
I am the commercial operations manager at Dells Shopping Centre in Surrey, BC. We have been using Blackbird Security as our security vendor the past two years to provide us with 24/7 uniform security coverage. Their guards are professional, reliable and have excellent customer service. They deal with any incidents, loitering or attempted drug use on property immediately, tactfully and effectively. They have done outreach and formed good direct relationships with of our tenants. I would recommend this company for any malls or shopping centres looking for professional security guards.Operations Manager, Bosa Commercial
Great experience!! The team not only listens to feedback, they work with you and the intricacies of your business to get the results you want. They were able to decrease the loss due to theft by a significant amount both quickly and efficiently. They have allowed me time to grow my business and not worrying about preventable theft.
I've used Blackbird for the last 4 years and I'm very happy with the service. The guards are the best and make my staff and customers feel safe. The management provides excellent service and always goes the extra mile to accommodate my needs.
Having shuffled through so many subpar security companies for my business it was a blessing to find Blackbird Security. Hands down the most professional, reliable and engaged security companies in the lower mainland.
Every encounter i’ve had with a Blackbird Security guard has been super amazing. Every one of them have been kind and professional towards me and everyone they meet. If I could give this company more than 5 stars i would!!!!
Best security company in Calgary for retail stores, responded quickly to any issues and the guards have amazing customer services skills . Highly recommend!!!
Industry Leading Training Through our Blackbird Academy
As the role of security professionals continues to evolve, Blackbird Security saw the need to train our staff to handle any scenario in a calm and reassuring manner. That’s why we created our pioneering Blackbird Academy training program.
Delivered via our own in-house team and exterior experts, our comprehensive training program encompasses areas like St. John’s Mental Health Training, Indigenous Awareness Training, and Conflict Resolution. If your current security provider doesn’t offer this level of training, perhaps it’s time to upgrade.
Customer Service Training
Verbal and Written Communication Training
Incident Report Writing
Access and Crowd Control Training
Incident De-Escalation Training
Basic and Advanced Security Training
Trespass to Property Training
Crisis Management Training
Emergency Response Management Training
Weapons Awareness and Avoidance Training
Occupational Health (OFA) Training
Above all else, our guards must hold a valid security license for the province they operate in.
Giving back to our community
Blackbird Security is committed to improving the diverse communities we serve by creating a culture clients, employees and management are proud to be a part of. We believe security companies like ours have a leading role to play in creating a better society for all. We achieve this goal by working to uplift marginalized communities across Canada, alongside our support of organizations such as the Breakfast Club of Canada, ALS Canada, and Covenant House.
Let’s Discuss Your Security Options
Want to hear more about Blackbird Security’s services? If you have any questions about our services, or how Blackbird Security can help protect your business, don’t hesitate to contact us.