Four security guards are standing in front of a retail display of hiking gear. Two of the security guards are wearing black vests, two are wearing black jackets; all with Blackbird Security logos on them. They are all smiling and have a relaxed posture.

Retail Security

Canada’s Retail Security Specialists

Is your business dealing with increased levels of retail loss and shrinkage? It’s time to work with Canada’s best security company. Blackbird Security is a leading provider of retail security across Canada, serving a diverse range of clients of all sizes. 

At Blackbird Security, we understand the customer experience is vital to a successful retail security plan. Across every interaction, this customer-first approach to retail security works to defuse and deter threats. Learn how our customized retail security solutions can help keep your retail store safe.

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Uniformed or Undercover Guards

customer service focus and training


Dedicated Customer Service Training

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Frontline Emergency Response

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Your Eye in the Sky

Why is Retail Security Important?

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Typical Duties of Retail Security Staff

Loss Prevention Support

Crowd Control

CCTV Monitoring

Frontline Incident Response

Enforcing Store Policies

Support for Public Health Measures

Assisting Customers and Staff

Bag Checks

Blackbird Security provides real-time security guard updates and on site incident reports using Tracktik technology
A uniformed security guard handing a shopping basket to a customer inside of a retail location

Customized Security Guard Services

The key difference between Blackbird Security and our competitors is that our security services come fully customizable to suit our clients. We pride ourselves on offering the service choice of a large security company, alongside the flexibility and personal touch of a small business.

With years of servicing a diverse range of retail security clients, we’ve learned there’s no off-the-shelf answer for security. Instead, our team will take the time to learn the unique challenges you face, before devising a custom security plan that works for you.

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Retail Security Services Offered

When we partner with a new retail security client, we consult with them to assess which of our dedicated security services work best at exceeding their goals. Each of our retail security services can be fully customized, and no client is too big or too small. Our most popular retail security options include:

Uniformed Security Guards

Our frontline uniformed security guards work to uphold the reputation of our clients while protecting their staff, visitors and assets. Their presence acts as a highly visible and highly trained deterrent to any unwanted activity. Though their main focus is always on security, their customer service training ensures a safe and pleasant shopping environment for staff and patrons alike.

Undercover Loss Prevention

As shoplifting figures continue to rise across Canada, the need for trained Loss Prevention experts increases. Whether uniformed or undercover, our loss prevention team are second-to-none at retail theft prevention. They act as a strong safeguard against theft, as well as act as a helpful liaison for police, RCMP, task force and crime squads. 

Branded car with Blackbird Security logo parking in a lot.

Mobile Patrol Security

Perfect for times a mall or store is empty, our Mobile Patrol Service offers randomized patrol schedules along pre-planned routes. This service can be tailored for alarm response, and utilizes TrackTik technology to deliver real-time insights and reporting from each patrol. Our clients love the streamlined communication and transparency of Mobile Patrols.

Customer Service Approach

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From our Partners


Great service, friendly and assertive guards. Glad to have them work at our busy Granville Street location. Good communication with Blackbird Management Team and Client Service's representative, Hannah. She is very attentive to our specific store needs, changes to our schedule for large events and accommodating any last minute requests or changes. Great service provided by the whole Blackbird Security Team!

Farisha Khan
McDonald's, Store Manager

Blackbird Security has been an exceptional security partner for our retail business. Their unwavering commitment and comprehensive services have greatly contributed to the safety and success of our operations. I recommend Blackbird Security to any retailer seeking reliable and effective security solutions.

Nicolas Acevedo
Store Manager of Herschel Supply Company in Gastown

Amazing company. They fulfilled all of my company's security needs, diminished my losses, and look crisp at the same time. Dealing with this company has always been carried out professionally and thoroughly. On the spot flex changes are no problem, they accommodate fast. Need quick security to protect employees in a pinch? They accommodate fast. Reports are thorough and timely. Anything unusual is reported prior to the formal report, to save you from waiting.

Brandon D

I just wanted to say thank you! Last week when I was at a Walmart location in Kelowna with my daughter, a gentleman was in the store and stopped a male from walking out of Walmart with 2 full baskets. As I work retail I know how big of a SAVE this was. I thanked him in person as he was trying to be humble, when I was expressing my gratitude I tried to get a name but he just told me he was a manager for your company in Winnipeg, Manitoba and he was just on holidays. Great work and thank you!

Cassandra Mazur
Walmart Customer

We just recently had Blackbird Security hired for our Grocery Store. All the staff have been very professional and knowledgeable. Their presence has been felt both as a deterrent and an extra layer of comfort for our staff. Glenn B. (Director in the Interior) is professional, accommodating and experienced. Glenn takes the time to work with his clients and gets the results they require.

T Roberts

I work at a small retail store in Edmonton and my store uses Blackbird Security for undercover loss prevention and door guards, hands down the best security company out there. All my employees feel safe around these people and know we’re in good hands. All the staff for blackbird I’ve came across are extremely nice and professional as well.

Jacob Breland

We have this company working at my workplace. The supervisors (mainly Brett, Glenn and Moe) are very responsive and supportive. My favourite guards are Arunjit and Lovepreet. It’s great knowing that I don’t have to worry about doing my job and also watching out for safety and theft. We are lucky enough to have Arunjit at our store frequently and he takes care of us very well! He is adaptable and follows social distancing and even helps us keep our baskets and carts sanitized. He is an asset to the company!

Janelle Soutar

While I was at Holt, my experience was exceptional in part due to how I was treated and greeted by the blackbird security guard, named Harismarn (I asked his name). He was professional, and polite, and made me feel incredibly safe while I was shopping! So impressed. I had an amazing experience in Holt.

Holt Renfrew Customer
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Industry Leading Training Through our Blackbird Academy

Delivered via our own in-house team and exterior experts, our comprehensive training program encompasses areas like St. John’s Mental Health Training, Indigenous Awareness Training, and Conflict Resolution. If your current security provider doesn’t offer this level of training, perhaps it’s time to upgrade.

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Trusted by

Dollarama logo
Holt Renfrew logo
Sephora logo
H&M logo
Value Village logo
MEC logo
MaxMara logo
Canadian Tire logo
Safeway logo
SportChek logo
Best Buy logo
Rexall logo
uniqlo logo
Hermès logo

Let’s Discuss Your Security Options

Want to hear more about Blackbird Security’s services? If you have any questions about our services, or how Blackbird Security can help protect your business, don’t hesitate to contact us.

Looking for employment? Check out our Job Board for current openings!

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