Retail Security

Retail Security

Canada’s Retail Security Specialists

Is your business dealing with increased levels of retail loss and shrinkage? It’s time to work with Canada’s best security company. Blackbird Security is a leading provider of retail security across Canada, serving a diverse range of clients of all sizes. 

At Blackbird Security, we understand the customer experience is vital to a successful retail security plan. Across every interaction, this customer-first approach to retail security works to defuse and deter threats. Learn how our customized retail security solutions can help keep your retail store safe.

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LOSS PREVENTION

Uniformed or Undercover Guards

CUSTOMER FOCUS

Dedicated Customer Service Training

FRONTLINE RESPONSE

Frontline Emergency Response

CCTV MONITORING

Your Eye in the Sky

Why is Retail Security Important?

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Typical Duties of Retail Security Staff

Loss Prevention Support

Crowd Control

CCTV Monitoring

Frontline Incident Response

Enforcing Store Policies

Support for Public Health Measures

Assisting Customers and Staff

Bag Checks

Blackbird Security provides real-time security guard updates and on site incident reports using Tracktik technology
Two elite suit and tie security guards at the entrance of an upscale retain shopping centre

Customized Security Guard Services

The key difference between Blackbird Security and our competitors is that our security services come fully customizable to suit our clients. We pride ourselves on offering the service choice of a large security company, alongside the flexibility and personal touch of a small business.

With years of servicing a diverse range of retail security clients, we’ve learned there’s no off-the-shelf answer for security. Instead, our team will take the time to learn the unique challenges you face, before devising a custom security plan that works for you.

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Retail Security Services Offered

When we partner with a new retail security client, we consult with them to assess which of our dedicated security services work best at exceeding their goals. Each of our retail security services can be fully customized, and no client is too big or too small. Our most popular retail security options include:

Uniformed Security Guards

Our frontline uniformed security guards work to uphold the reputation of our clients while protecting their staff, visitors and assets. Their presence acts as a highly visible and highly trained deterrent to any unwanted activity. Though their main focus is always on security, their customer service training ensures a safe and pleasant shopping environment for staff and patrons alike.

Loss Prevention

As shoplifting figures continue to rise across Canada, the need for trained Loss Prevention experts increases. Whether uniformed or undercover, our loss prevention team are second-to-none at retail theft prevention. They act as a strong safeguard against theft, as well as act as a helpful liaison for police, RCMP, task force and crime squads. 

Uniformed Blackbird Security guard getting out of mobile security patrol vehicle on a cloudy day

Mobile Patrol Security

Perfect for times a mall or store is empty, our Mobile Patrol Service offers randomized patrol schedules along pre-planned routes. This service can be tailored for alarm response, and utilizes TrackTik technology to deliver real-time insights and reporting from each patrol. Our clients love the streamlined communication and transparency of Mobile Patrols.

Customer Service Approach

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From our Partners

★★★★★

I am the commercial operations manager at Dells Shopping Centre in Surrey, BC. We have been using Blackbird Security as our security vendor the past two years to provide us with 24/7 uniform security coverage. Their guards are professional, reliable and have excellent customer service. They deal with any incidents, loitering or attempted drug use on property immediately, tactfully and effectively. They have done outreach and formed good direct relationships with of our tenants. I would recommend this company for any malls or shopping centres looking for professional security guards.

Bill Cannon
Operations Manager, Bosa Commercial
★★★★★

We have been using BlackbirdSecurity undercover LPOs for the past 6 years at this location with great results. We are a busy Downtown Vancouver store with a lot of theft and since switching to Blackbird we have seen a major reduction in our inventory loss. Their guards are highly trained and care a lot. The management team is very hands on and makes me feel like I'm their most important client!

David Wang
Store Owner/Operator of Shoppers Drug Mart 2277 in Vancouver
★★★★★

Amazing company. They fulfilled all of my company's security needs, diminished my losses, and look crisp at the same time. Dealing with this company has always been carried out professionally and thoroughly. On the spot flex changes are no problem, they accommodate fast. Need quick security to protect employees in a pinch? They accommodate fast.Reports are thorough and timely. Anything unusual is reported prior to the formal report, to save you from waiting.

Brandon D
★★★★★

Great experience!! The team not only listens to feedback, they work with you and the intricacies of your business to get the results you want. They were able to decrease the loss due to theft by a significant amount both quickly and efficiently. They have allowed me time to grow my business and not worrying about preventable theft.

Kiran Basran
★★★★★

We just recently had Blackbird Security hired for our Grocery Store. All the staff have been very professional and knowledgeable. Their presence has been felt both as a deterrent and an extra layer of comfort for our staff. Glenn B. (Director in the Interior) is professional, accommodating and experienced. Glenn takes the time to work with his clients and gets the results they require.

T Roberts
★★★★★

I work at a small retail store in Edmonton and my store uses Blackbird Security for undercover loss prevention and door guards, hands down the best security company out there. All my employees feel safe around these people and know we’re in good hands. All the staff for blackbird I’ve came across are extremely nice and professional as well.

Jacob Breland
★★★★★

We have this company working at my workplace. The supervisors (mainly Brett, Glenn and Moe) are very responsive and supportive. My favourite guards are Arunjit and Lovepreet. It’s great knowing that I don’t have to worry about doing my job and also watching out for safety and theft. We are lucky enough to have Arunjit at our store frequently and he takes care of us very well! He is adaptable and follows social distancing and even helps us keep our baskets and carts sanitized. He is an asset to the company!

Janelle Soutar

Industry Leading Training Through our Blackbird Academy

Delivered via our own in-house team and exterior experts, our comprehensive training program encompasses areas like St. John’s Mental Health Training, Indigenous Awareness Training, and Conflict Resolution. If your current security provider doesn’t offer this level of training, perhaps it’s time to upgrade.

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Want to hear more about Blackbird Security’s services? If you have any questions about our services, or how Blackbird Security can help protect your business, don’t hesitate to contact us.

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