Retail Security
Canada’s Retail Security Specialists
Is your business dealing with increased levels of retail loss and shrinkage? It’s time to work with Canada’s best security company. Blackbird Security is a leading provider of retail security across Canada, serving a diverse range of clients of all sizes.
At Blackbird Security, we understand the customer experience is vital to a successful retail security plan. Across every interaction, this customer-first approach to retail security works to defuse and deter threats. Learn how our customized retail security solutions can help keep your retail store safe.
LOSS PREVENTION
Uniformed or Undercover Guards
CUSTOMER FOCUS
Dedicated Customer Service Training
FRONTLINE RESPONSE
Frontline Emergency Response
CCTV MONITORING
Your Eye in the Sky
Why is Retail Security Important?
Within Canada’s retail sector, tight budgets and slim margins mean retail loss prevention is often the key to business success. Theft is a problem that plagues businesses of all shapes and sizes, from grocery stores and liquor stores, to clothing stores, pharmacies and electronics outlets. In fact, Canadian retailers lose over $8 billion a year to shoplifters.
It’s frustrating seeing these preventable losses occurring each year. Many store managers don’t see the value in investing in professional security services, choosing instead to roll the dice, take their chances, and save a modest sum from their operating costs.
Typical Duties of Retail Security Staff
Loss Prevention Support
Crowd Control
CCTV Monitoring
Frontline Incident Response
Enforcing Store Policies
Support for Public Health Measures
Assisting Customers and Staff
Bag Checks
Tracktik technology
Real-Time Reporting
Many of Blackbird Security’s most popular services utilize the power of TrackTik technology for real-time reporting. Based on GPS tracking, this app allows our security guards to work smarter, more efficiently, and cover more ground. Via GPS pings, clients can watch the progress of security patrols in real time via an app or live dashboard that also includes critical details like pictures and reports from the field.
Customized Security Guard Services
The key difference between Blackbird Security and our competitors is that our security services come fully customizable to suit our clients. We pride ourselves on offering the service choice of a large security company, alongside the flexibility and personal touch of a small business.
With years of servicing a diverse range of retail security clients, we’ve learned there’s no off-the-shelf answer for security. Instead, our team will take the time to learn the unique challenges you face, before devising a custom security plan that works for you.
Retail Security Services Offered
When we partner with a new retail security client, we consult with them to assess which of our dedicated security services work best at exceeding their goals. Each of our retail security services can be fully customized, and no client is too big or too small. Our most popular retail security options include:
Uniformed Security Guards
Our frontline uniformed security guards work to uphold the reputation of our clients while protecting their staff, visitors and assets. Their presence acts as a highly visible and highly trained deterrent to any unwanted activity. Though their main focus is always on security, their customer service training ensures a safe and pleasant shopping environment for staff and patrons alike.
Undercover Loss Prevention
As shoplifting figures continue to rise across Canada, the need for trained Loss Prevention experts increases. Whether uniformed or undercover, our loss prevention team are second-to-none at retail theft prevention. They act as a strong safeguard against theft, as well as act as a helpful liaison for police, RCMP, task force and crime squads.
Mobile Patrol Security
Perfect for times a mall or store is empty, our Mobile Patrol Service offers randomized patrol schedules along pre-planned routes. This service can be tailored for alarm response, and utilizes TrackTik technology to deliver real-time insights and reporting from each patrol. Our clients love the streamlined communication and transparency of Mobile Patrols.
Customer Service Approach
We founded Blackbird Security because we saw a gap in the market for a security company that offered more than just security services. In today’s world, security guards need to offer a welcoming and flexible presence, with our focus on dedicated customer service training helping to achieve this goal.
We understand it’s crucial to maintain the ambience and pleasant shopping environment. Not only will our guards provide world class retail security, they’re also a welcoming, customer-service oriented presence in your space.
From our Partners
Industry Leading Training Through our Blackbird Academy
Delivered via our own in-house team and exterior experts, our comprehensive training program encompasses areas like St. John’s Mental Health Training, Indigenous Awareness Training, and Conflict Resolution. If your current security provider doesn’t offer this level of training, perhaps it’s time to upgrade.
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Let’s Discuss Your Security Options
Want to hear more about Blackbird Security’s services? If you have any questions about our services, or how Blackbird Security can help protect your business, don’t hesitate to contact us.
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