The Blackbird Difference
The Blackbird Difference
At Blackbird Security, we leverage a variety of programs, strategies, and tools that set us apart in the industry. Read below to discover the Blackbird Difference!
TrackTik Technology: Customized Reports & Patrols
At Blackbird Security, we employ TrackTik Technology to customize client reports and create effective prevention plans, showcasing tangible cost savings and informed decision-making to optimize your security plan.
Choose from a diverse range of reporting options, including daily updates, monthly summaries, incident reports, and in-depth quarterly analytical breakdowns, among others. Plus, enjoy the convenience of receiving these reports directly in your email inbox or accessing them securely via our portal, giving you the freedom to stay informed on your terms.
Our reporting technology seamlessly integrates with our patrol system, linking your patrol routes and reports.
- Trevor Campion"Blackbird Security is a great example of a security firm that has embraced the transformative power of the TrackTik platform to deliver a superior guarding service to its clients.”
CEO, Trackforce Valiant +TrackTik
24/7 Control Centre Support
With the Blackbird Security 24/7 Control Centre, clients have the peace of mind of knowing they can call our emergency line at any hour, whether it's a critical situation, a fire alarm activation, or when extra coverage is required. Unlike automated systems, our Control Centre is staffed by real people located at our Head Office. For rapid response, you can seamlessly link your alarm triggers to directly contact our Control Centre, ensuring immediate action.
In addition to the Control Centre, our clients are always provided with a Client Services Representative who has regular check-ins and supports the strategy of your security plan. We take pride in being extremely responsive, flexible, and caring in our client relations.
Customer Service & Peaceful De-escalation Approach
Blackbird Security stands out as a unique security company due to our unwavering commitment to a customer-service-centric approach.
We firmly believe that our security guards, through their exceptional customer service skills, not only protect our clients but also represent them with distinction, adding substantial value beyond conventional security services. When it comes to conflict, our security professionals are trained to utilize verbal de-escalation techniques rather than force to minimize risk and unnecessary conflict.
This commitment to going the extra mile to protect and support our clients sets Blackbird Security apart in the industry.