Client Case Study: Sobeys Retail Service Centre and Warehouse, Calgary

This week in the Blackbird Security blog, we want to highlight the outstanding work our frontline security guards are performing in the field through our partnership with retail giant Sobeys.

Sobeys are one of Canada’s largest retail groups. Through their mainline brands of Safeway, IGA and Thrifty Foods, they provide groceries for millions of Canadians each week. The COVID-19 pandemic has been massively challenging for companies like Sobeys, and it’s been our honour to partner with them on the journey, providing industry-leading professional security services while adapting to their changing needs and growing our services alongside them.

Concierge Security

National Partner – Local Service

Our partnership with Sobeys is a long-running and successful one. Our security guards work to secure their properties in British Columbia, Alberta and Manitoba, in cities like Winnipeg, Edmonton, Victoria, Duncan, Nanaimo, Lethbridge and more.

On August 15th, Blackbird Security took over professional security services at the Sobeys Retail Service Centre and Warehouse in Calgary, Alberta.

It’s the second retail service centre we protect for Sobeys in Alberta, and you can check out our client story from their Retail Warehouse in Edmonton. This partnership highlights perfectly the strengths that Blackbird Security brings to our clients nationwide. We offer the flexibility and custom service options of a small business, while also offering a national footprint. This responsive and wide-ranging security support makes us the perfect option for large and small businesses alike.

Providing Calgary Security Services

In each of our cities, Blackbird Security’s goal is to become the most trusted option in local security services. We achieve this goal in several ways:

  • Local Security Guards – each of our security professionals is locally based. They understand the unique characteristics of the communities they protect, which helps them provide efficient security services.
  • Blackbird Academy – we put our security guards through Canada’s leading security training program, Blackbird Academy. This multi-disciplinary training program doesn’t just train security skills, it produces well-rounded professionals who are adept at handling any scenario.
  • Customer Service-Oriented – we understand our guards are ambassadors in our clients’ space, that’s why they’re equipped with customer service training, conflict resolution training, and much more.
  • Enforcing Your Policies – Our security guards act as champions for your existing health and safety policies. They are trained to excel in crisis situations, with safety always their number one priority.

How Blackbird Security Protects Sobeys Retail Service Centre Calgary

In a bustling and fast-paced environment like a retail warehouse, security guards need to be comfortable with any scenario. Our security guards at Sobeys Calgary provide access control, crowd management, gatehouse services, CCTV monitoring and phone/email requests.

They also perform regular foot patrols around the perimeter and sensitive routes. Our security guards provide real-time tracking on these patrols, leveraging cutting edge TrackTik technology to help keep our client informed.

Through our Blackbird Academy training school, each of our security team members at Sobeys Calgary warehouse undergo extensive training in report writing, computer skills, CCTV monitoring and incident de-escalation.

We are committed to retaining our reputation as Calgary’s best security company, and we are proud to service a complex and high-profile site like Sobeys Retail Service Centre. If you’re looking to partner with Canada’s best security company, it’s time to give Blackbird Security a call.

Professional Security Services – Let Blackbird Security Help

Ready to upgrade your security solutions ahead of a busy fall season? Why not work with Canada’s best security company? If you’re interested in upgrading your security services, we’d love to hear from you. We offer the following range of services to clients across Canada:

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