Canada’s real estate market is multi-trillion-dollar industry. Property Developers and Building Managers are always on the lookout for ways to increase the value of their developments, and residential front desk security is one of the simplest ways of achieving this goal.
Security concierge staff provide an invaluable amenity in a residential setting – safety. They actively contribute to an environment that makes tenants and visits feel safe and welcome, encouraging others to see the community as an enticing future home.
Property Managers know that increasingly savvy real estate buyers are doing their research before making a purchase. They’re viewing neighbourhood statistics and demographics like crime rates. Buildings that employ concierge security staff enjoy proven lower levels of crime, quicker response to incidents, and much better emergency response. This makes them a much safer place to live, and a much more secure investment.
If you’re a property manager considering making an investment in front-of-house security, here are three ways a security concierge will increase the value of your real estate.
First Impressions Count
Concierge staff often serve as the first and last impression of a residential building or community. While it’s their top priority to keep residents and visitors safe, they must understand the need for a careful balance when cultivating and maintaining a secure yet friendly atmosphere. At Blackbird Security, we understand this need. That’s why we provide a wide range of training to our concierge professionals that encompasses areas like customer service training, incident de-escalation training and conflict resolution. The vast majority of interactions a concierge will have in their day-to-day roles won’t revolve around crime. That’s why we equip our concierge team with the tools they need to succeed.
A Frontline Ambassador for Building Policies
Condo buildings will typically have strata policies that need to be upheld. These can cover a wide range of areas like noise abatement, pet policies, and facilitation of move-ins and move-outs. Without a dedicated security presence on-site, these policies can fray or become almost impossible to uphold. A security concierge is a trained and authoritative figure who will champion these policies, contributing to the efficient day-to-day running of the space they manage. Alongside this important task, they can also facilitate package deliveries and ensure residents can receive important correspondence – even while they aren’t home.
“If you build a great experience, customers tell each other about that. Word of mouth is very powerful.”
This quote, from Amazon founder Jeff Bezos, serves to highlight the importance of customer service in the security world. Nowhere in security is this more important than the role of front desk security. Property managers who strive to deliver a best-in-class customer service experience will see this dedication reflected in increased property value and resident satisfaction. While it doesn’t need to attain the level of white glove service, a simple welcoming smile and hello when a tired resident comes home at the end of the day can make all the difference.
Let’s Discuss Your Security Services
If you’re interested in upgrading your security services, we’d love to hear from you. We offer the following range of services to clients nationwide:
- Concierge Security
- Elite Suit and Tie Security
- Event Security
- Executive Protection
- Loss Prevention
- Patrol Security
- Uniformed Security Guards
- Cyber Security
- Private Investigation
- Mobile Patrol Security
- Shopping Mall/Retail Security
- Government Security
Contact Us and let’s discuss your unique needs.