How Does Concierge Security Work?

When you hear the term “concierge” your mind probably conjures images of a swanky hotel with white glove service, but it’s time to cast aside that old fashioned view. Concierge security professionals are most commonly found in every day places like apartment complexes, office buildings and warehouses. And, in recent years, demand for their services has never been higher.

These hard-working and flexible professionals are a special breed of security guard. They blend the best traits of customer service staff with the training and expertise of a dedicated security guard. Their specialized training makes them equally adept at answering calls, receiving packages, or protecting the property from theft, accidents or fires.

Common Places You’ll Find Concierge Security

At Blackbird Security, we provide concierge security staff to clients in a wide range of industries. Whether they’re outfitted in a suit and tie, or typical security guard uniform, they work to provide a reassuring welcome to visitors, and a strong signal your building is protected from crime. Typical properties suited to concierge security include:

  • Government Buildings
  • Office Buildings
  • Medical Complexes
  • Gated Communities
  • Cultural Locations
  • Warehouses
  • Condo Buildings
  • Sports and Recreation Facilities
  • Retail/Mixed Use Buildings

Duties Performed by Concierge Security Staff

When we onboard a new client for concierge services, we meet to get a better understanding of what their priorities are and how we can ensure the high standards of service they expect. We analyze areas like local crime statistics, and the types of incidents usually associated with the neighbourhood. From this research, we devise a custom security coverage plan for the building.

Alongside this effort, our concierge staff are trained to perform the following key duties:

  • Receiving visitors and directing them to their destination
  • Access control and keeping out individuals without authorization to enter
  • Ensuring strata bylaws are followed (residential concierge)
  • Monitoring of CCTV
  • Incident report writing
  • Responding to calls for assistance
  • Receiving of packages
  • Other front desk duties as required

Concierge Security – Trained to Protect Your Property

Concierges require a highly specialized skillset to perform their roles. They must possess the training to pivot quickly from a front of house liaison, to providing security and responding to emergency scenarios. This unique blend of professionalism, customer service and security requires specialized training. That’s why each of our concierge security staff is a graduate of our industry leading Blackbird Academy training program. Blending in-house expertise with leading figures in the security training world, our Academy delivers modules such as conflict resolution, diversity training and customer service. Our concierges also receive dedicated training in Strata Bylaw comprehension and enforcement.

Work with the Concierge Security Experts

Your building is unique, and your concierge security provider should be able to provide a customized security plan to fit your unique circumstances and budget. If you’re interested in working with Canada’s Concierge Security experts, contact us and we’ll be happy to chat.

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