How Blackbird Security’s Concierge Services Protect Our Clients

Concierge Security has never been more popular. Whether you’re a property manager, business or public office, concierge services can be deployed in a variety of formats to help achieve your business and security goals.

At Blackbird Security, our specialist concierge unit is a unique division of our business, consisting of approximately 60 concierge security professionals. These highly skilled and well-rounded staff undergo a rigorous training program that focuses on customer service, detailed report writing, conflict resolution and CCTV monitoring.

Currently, Blackbird Security is the concierge partner of choice for a wide range of businesses and properties throughout Western Canada.

Let’s take a look at three of the businesses we partner with for concierge services.

Commercial Concierge Services: Best Buy Canada Head Office

Known as a worldwide leader in electronics retail, Best Buy Canada’s corporate headquarters are located in Burnaby, BC. Blackbird Security’s concierge experts handle the front-of-house at this sprawling campus, excelling in customer service and access control duties at the front desk.

Alongside their general security services, our concierge staff ensure access is only granted to authorized individuals and contractors, while monitoring CCTV security footage for intruders or incidents. In recent months, these dedicated security professionals have incorporated COVID-19 screening into their daily task list, performing a health check questionnaire and temperature screening alongside their regular duties.

Residential Concierge Services: District Main Building by Kevington Corp.

On behalf of Kevington Building, we commend your concierge team and security guards for the superior work that they have done and continue to perform. Each night, we have noticed how your security team members care for the property and take pride in ensuring all those who work, live and visit the property are kept safe. Michael Gunion, General Manager, Kevington Building Corp.

District Main sits on Vancouver’s iconic Main Street in the bustling Mount Pleasant neighbourhood. When we first spoke with Kevington Corp. about providing concierge security, we met to devise a tailored security plan for the unique needs of this building and setting.

Our concierge professionals focus on keeping the community of residents safe, employ a deep understanding and monitoring of strata rules and bylaws, and handle daily administration of parcel drop-off and pick-up.

Residential On-Call Concierge: Laguna Parkside Building by Stratawest

I have been using Blackbird Security for two years now and they have been nothing but the best. I am the head concierge of a condo building in which they work. Blackbird Security covers all of our in-house team vacation and sick leaves. The residents themselves have nothing but good things to say about the professionalism of the security placed at the front desk. I would highly, highly recommend this company. Lowell McRae, Concierge Supervisor, Strata West Management

Some of our clients employ their own in-house concierge staff. The role of our team members is to supplement their presence, covering vacations, maternity leave or unplanned absence. Thanks to the large and flexible nature of our specialist concierge team, we are available to cover short-term emergency concierge coverage.

A valued client we provide this service for is Strata West Management at their Laguna Parkside building. Whether they need a planned two-week vacation coverage, or a last-minute overnight sick leave replacement, our dedicated concierge professionals slip seamlessly into the role, keeping residents safe and secure.

Customized Concierge Service Options

No two buildings are the same. That’s why your concierge security provider should be able to provide a customized security solution to fit your unique circumstances and budget. If you’re interested in hearing how our concierge services can help protect your building, contact us and we’ll be happy to chat.