Concierge Case Study: District Main Vancouver
Concierge Service is a type of security that requires a unique skillset. Not only are these staff providing regular property security patrols, they also adopt a customer-service based approach and a reassuring presence for clients, staff and residents alike.
At Blackbird Security, we train our concierge security experts to offer front-line support and respond to client queries with a smile. They can also provide first aid assistance and act as fire marshals in the event of an evacuation scenario. Our property security patrol experts are available across Western Canada, with focus on Vancouver, Calgary, Edmonton and Winnipeg. Here’s an example of the type of property we provide concierge security for:
District Main is located on Vancouver’s iconic Main Street in the hip Mount Pleasant neighbourhood. It’s a modern apartment complex featuring gardens, fitness facilities, and even a wine library. It’s one of the area’s most desirable apartment buildings, and one that Blackbird Security is proud to provide concierge services for.
At the start of any security concierge partnership, our security experts meet with the property owners to get a better understanding of what the priorities are. With District Main sitting in a relatively quiet, low-crime neighbourhood in Vancouver, we worked together to devise a tailored plan for the security of the building.
At District Main, our concierge professionals provide the following services on any typical day:
- Providing the first point of contact for those entering the building
- A positive, customer-service based attitude in every interaction
- A focus on keeping the community of residents safe while also respecting their privacy
- A deep understanding and monitoring of strata rules and bylaws
- Regular, randomized property security patrols (including parking lot and common areas) to ensure resident safety and property security
- Daily administration of parcel drop-off and pick-up
"I Hired Blackbird for their security and concierge services.
"I am constantly impressed at the professionalism and quality of their team. Their guards are polite, respectful and have handled stressful situations with compassion. I would recommend Blackbird to anyone looking for security solutions."
Michael Gunion, General Manager, Kevington Building Corp (owners of District Main).
Find Out More
Want to hear more about Blackbird Security’s security concierge services? If you have any questions about our concierge services, or how Blackbird Security can help protect your business, don’t hesitate to contact us.
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