Blackbird Security personnel providing concierge service

Hotel Security

Upgrade to Canada’s Best Hotel Security 

Blackbird Security’s innovative and effective range of hotel security services provide invaluable peace of mind, offering round the clock protection for staff and guests alike. If you’re unhappy with your current hotel security provider, it’s time to upgrade to Canada’s number one security company.

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Trusted by

Ramada by Wyndham logo
Delta Hotels Logo
Holiday Inn logo
Best Western Plus logo
Sandman Hotel Group logo
alt hotels logo
Courtyard by Marriott logo
Hampton by Hilton logo
Sheraton logo
La Casa Cottages by Breakaway Vacations logo
The Thompson Hotel logo
Argyll Plaza Hotel logo
Ramada Duncan Hotel & Conference Centre logo

Customer Service Approach

A hotel is a home away from home for guests. In a setting like this, the majority of interactions a hotel security guard undertakes will be customer service-oriented. Alongside their comprehensive security training, each of our hotel guards receives dedicated customer service training and incident de-escalation training. It’s our aim that they’ll provide a warm and welcoming presence for every guest, while acting as frontline ambassadors for your brand. This approach has seen us partner with hotel brands such as Delta by Marriott and Holiday Inn to provide frontline security support.

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What Our Services Entail

clasped hands in a handshake

Customer Service

Trained to Provide a Warm Welcome

check mark inside shield

Foot Patrol

Perimeter Control 24/7 with Licensed Guards

gate and access control velvet rope

Access Control

Prevent Unwanted Visitors

An icon representing a security guard

Concierge

Keyholding and Guest Enquiries

How our Hotel Security Guards Can Support Your Hotel

  • Front Desk security presence
  • Access Control
  • Upholding hotel rules and policies
  • CCTV Surveillance
  • Alarm Response
  • Evacuation Support
  • Customer Service
  • Incident Report Writing
  • Foot Patrols
  • Mobile Patrols
  • Keyholding Duties
A security guard at a hotel service desk greeting a client

Hotels

Customized Security Guard Services

The key difference between Blackbird Security and our competitors is that our hospitality security services come fully customizable to suit our clients. We pride ourselves on offering the service choice of a large security company, alongside the flexibility and personal touch of a small business. With years of servicing a diverse range of hotel security clients, we’ve learned there’s no off-the-shelf answer for security. Instead, our team will take the time to learn the unique challenges you face, before devising a custom security plan that works for you.

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Hotel Security Services We Offer

We understand no two hotels are the same. That’s why we work with our hotel security clients to create unique security plans that account for their locations and common issues. Currently, Blackbird Security provides hotel concierge security, uniformed security guards, security foot patrols and mobile security patrols to several hotels across Canada. Here are some of our most popular hotel security services:

The-Hotel-Saskatchewan-Blackbird-Security-Services

On-Site Security Guard

Whether you need them on short notice, or long or short-term deployments, our flexible and dependable uniformed security guards are a constant and highly visible crime deterrent. Thanks to their comprehensive training, they can slip seamlessly into your space, acting as champions for your hotel security policies and becoming trusted members of your team.

Group of uniformed Blackbird Security mobile patrol guards in front of a car

Hotel Mobile Patrol

One of Blackbird Security’s most popular and cost-effective services is our Mobile Patrol service. This security is particularly suited for hotels, providing random and highly visible patrols that deter any opportunistic thief. Should an incident occur, our mobile patrol guards rapidly respond, providing real-time tracking and detailed incident report writing.

Hotel Concierge Security

First impressions count for your guests, and our hotel concierge security guards provide an impeccably trained and welcoming presence in your space. These adaptable security professionals will seamlessly slip into their front desk duties, providing a frontline security presence while greeting guests, handling hotel inquiries and maintaining surveillance of the lobby.

Where are Hotel Security Guards Used?

No hotel is too big or too small for our hotel security team, and our track record has seen us become security partners for some of Canada’s largest hotel chains. Here are some of the places you’ll find our hotel security team:

  • Large Branded Hotels
  • Motels
  • Resorts
  • Conference/Convention Centres
  • Hotels
  • Inns
  • Hostels
  • Bed and Breakfasts
  • Casino Hotels
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What Our Partners Have to Say

★★★★★

I hired Blackbird Security several times for suit and tie client events, special open houses and for concierge services. Their security guards were all presentable and professional. Dealing with Black bird has been a pleasure and I will continue to use their security services. Their security training is excellent and their employees are all great to deal with. Blackbird is a fantastic security company.

Eniz Aziz
Century 21 and the Aziz Group
★★★★★

Blackbird Security has been performing the role of safety ambassadors for the City of Duncan since the summer of 2019. In this role, they have helped provide a safety presence along the Trans-Canada corridor. Their staff have been professional, reliable and on time. They cover all shifts including any time one of their guards is sick. They are quick to respond to calls and available anytime during the day/evening. I recommend them to anyone looking for professional security guards.

Paige MacWilliam
Director of Corporate Services, City of Duncan
★★★★★

Hired Blackbird for their security and concierge services. I am constantly impressed at the professionalism and quality of their team. Their guards are polite, respectful and have handled stressful situations with compassion. I would recommend Blackbird to anyone looking for security solutions.

Michael Gunion
General Manager, Operations and Marketing, Kevington Building Corp
★★★★★

Amazing company. They fulfilled all of my company's security needs, diminished my losses, and look crisp at the same time. Dealing with this company has always been carried out professionally and thoroughly. On the spot flex changes are no problem, they accommodate fast. Need quick security to protect employees in a pinch? They accommodate fast.Reports are thorough and timely. Anything unusual is reported prior to the formal report, to save you from waiting.

Brandon D
★★★★★

First weekend with Blackbird went well, according to my night desk team. They felt much safer, and their presence overall seemed to deter anyone unwanted people from walking in off Granville St.

Doug Venn
★★★★★

Great company, very professional and follows up frequently. Responsive guards, detailed reports and a perfect option for building security.

Josh Kempf
★★★★★

Blackbird security provides us with ongoing weekend overnight security services. All the guards are very well trained and go above and beyond the call of duty. Great customer service, great communication. Love getting the daily shift reports via email for easy review and tracking. The regional manager responds to questions and concerns extremely quickly and is always available to chat and communicate info to the on-site staff.

Ryan Kelly