Concierge Security

Canada’s No.1 Concierge Security Company

Concierge Security is one of Canada’s fastest growing security services, and Blackbird Security’s team of dedicated concierge security specialists are ready to provide fully customizable concierge services. We understand that a concierge isn’t your average security professional. They act as a front-of-house visible presence that strike the perfect balance between welcoming and secure. That’s why our Blackbird Academy training program equips our concierge professionals with the multi-disciplinary training they need to respond to any scenario in their stride.

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Why Are Concierge Services Important?

A concierge is a unique security professional who can quickly pivot between a security and hospitality mindset.

Alongside a welcoming presence for clients, staff and residents alike, they control access to your building, offer front-line support, and respond to any query with a smile. They are also trained to provide first aid assistance, uphold your building policies and act as fire marshals in the event of an evacuation scenario.

Typical Duties of Concierge Staff

Frontline security presence
Greeting / Checking-in visitors
Upholding building rules and regulations
Property surveillance
CCTV monitoring
Alarm response
Customer service for building occupants
Incident Report writing
Package collection
Protection against theft, accidents, fires

Where are Concierge Security Staff Used?

It’s an old-fashioned view that concierge security guards belong exclusively to strata or residential buildings. In fact, concierge staff are suitable for almost any type of business. Whether they’re deployed in a suit and tie, or professional security uniform, concierges provide a reassuring welcome and security presence for a wide range of properties:

Public/Municipal Buildings
Office Buildings
Medical Complexes
Warehouses
Condo Buildings
Tourist Attractions
Sports and Recreation Buildings
Cultural Locations
Retail/Mixed-Use Buildings

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Blackbird Security Concierge at W1 Vancouver

What Our Services Entail

Strata/Residential Concierge

Suitable for condo buildings, strata’s, gated communities and even guest accommodations, our residential concierge security ensure only residents and their guests are granted access to the building. Thanks to their conflict resolution and customer service training, they are skilled at diffusing common building issues such as noise complaints, parties, or even assisting with package deliveries and moving day.

Office Concierge Services

Our Office Concierge Security staff provide clients and visitors alike with a warm and reassuring welcome. Trained to deliver concierge and security-related services, they’ll enforce your building policies, receive packages, and look after your best interests – all while representing your business in a manner you can trust.

Uniformed Guards

With residential buildings and spaces a constant target for vandalism, loitering and mischief, our uniformed security guards provide an effective visual deterrent and frontline response. Our uniformed guards are security professionals with extensive & advanced training.

Commercial Concierge Guards

Our commercial concierge security team are ready to assist with the safety and security of your commercial property. They are trained to monitor alarm systems, CCTV cameras, safeguard keys and enforce building policies with a minimum of fuss. In the event of a worst-case scenario, their training equips them to provide first aid assistance, or even act as a fire marshal in a building evacuation scenario.

What Our Partners Have to Say

★★★★★
We have been using Blackbird Security concierges for over 2 years at our building and I have nothing but great things to say about them. The residents have given us great feedback about the concierge personnel Blackbird has placed at the front desk and I would highly recommend this company to other stratas and property management companies.
Gordon MC
Stratawest Management Ltd.

★★★★★
I hired Blackbird Security several times for suit and tie client events, special open houses and for concierge services. Their security guards were all presentable and professional. Dealing with Black bird has been a pleasure and I will continue to use their security services. Their security training is excellent and their employees are all great to deal with. Blackbird is a fantastic security company.
Eniz Aziz
Century 21 and the Aziz Group

★★★★★
I highly recommend Blackbird for any security needs. They provide patrol services to a property I manage in Vancouver and they have been able to reduce trespassing on the property as well as increasing the security of the building. Their customer service is top notch.
Madison Moore
Icona Properties, Property Manager

★★★★★
We used Blackbird Security over the Christmas holidays. They were on time, very professional and respectful of our building, and easy to deal with. I highly recommend them.
Bryan Polak
General Manager of West Hillhurst Community Association

★★★★★
Blackbird security provides us with ongoing weekend overnight security services. All the guards are very well trained and go above and beyond the call of duty. Great customer service, great communication. Love getting the daily shift reports via email for easy review and tracking. The regional manager responds to questions and concerns extremely quickly and is always available to chat and communicate info to the on-site staff.
Ryan Kelly

★★★★★
Hired Blackbird for their security and concierge services. I am constantly impressed at the professionalism and quality of their team. Their guards are polite, respectful and have handled stressful situations with compassion. I would recommend Blackbird to anyone looking for security solutions.
Michael Gunion
General Manager, Operations and Marketing, Kevington Building Corp