Shopping Mall Security
A Trusted Name in Mall Security
With years of experience partnering with some of Canada's largest property and facility management companies, Blackbird Security is your number one choice for shopping mall security. We understand the unique demands posed by busy public settings such as malls, department stores and shopping centres. That’s why our best-in-class mall security training program includes customer service, crowd control, conflict resolution and incident de-escalation. If your current mall security provider isn’t providing this comprehensive training, it’s time to work with Canada’s shopping mall security experts.
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Why Mall Security is Important
Each day, millions of Canadians visit shopping malls looking to browse, shop, or just hang out. These crowds present the perfect cover for criminals to discreetly go about their business. Our mall security experts understand the importance of maintaining the ambience and pleasant atmosphere of a mall, while preventing these individuals from engaging in crime.
Our goal is to ensure shoppers enjoy a safe experience while controlling crowds, identifying suspicious individuals and rooting out crime in a calm and discreet manner. We understand our guards represent your mall, that’s why they are dedicated to maintaining excellent communication and customer service at all times.
Typical Duties of Mall Security Staff:
Loss Prevention Support
Crowd Control
CCTV Monitoring
Frontline Incident Response
Enforcing Store Policies
Support for Public Health Measures
Assisting Customers and Staff
Bag Checks
Where Are Shopping Mall Security Staff Used?
Flexible and dependable, our shopping mall security guards can be used by the Facility Operation teams for concierge services, foot patrols, parking enforcement, CCTV monitoring, incident report writing, customer service and any other function necessary.
Despite their name, this isn’t just malls! This division of our security guards services complex retail centres, mix used buildings and adjoining office towers.
Uniformed Security Guards
Our frontline uniformed security guards act as a visual security presence in a mall setting, responding to customer enquiries while analyzing their environment for threats. Given the high level of foot traffic in a mall setting, our mall security guards receive dedicated customer service training to go alongside their comprehensive security training. This equips them with the wide-ranging skillset they need to thrive in this bustling environment.
Mobile Patrols
Perfect for times a mall or store is empty, our Mobile Patrol Service offers randomized patrol schedules along pre-planned routes. This service can be tailored for alarm response, and utilizes TrackTik technology to deliver real-time insights and reporting from each patrol. Our clients love the streamlined communication and transparency of Mobile Patrols.
Mall Concierge Security
Usually stationed near the entrance to the mall, our mall concierge security guards act as the eyes and ears of the mall. They’re equally adept at monitoring CCTV security systems, providing direction to customers, and acting as a warm and reassuring presence in your mall. They will act as champions of your mall security policies, while their first aid and customer service training allows quick and efficient response to any incident.
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Industry Leading Training Through our Blackbird Academy
As the role of security professionals continues to evolve, Blackbird Security saw the need to train our staff to handle any scenario in a calm and reassuring manner. That’s why we created our pioneering Blackbird Academy training program.
Delivered via our own in-house team and exterior experts, our comprehensive training program encompasses areas like St. John’s Mental Health Training, Indigenous Awareness Training, and Conflict Resolution. If your current security provider doesn’t offer this level of training, perhaps it’s time to upgrade.
Modules include:
Customer Service Training
Verbal and Written Communication Training
Incident Report Writing
CCTV Training
Access and Crowd Control Training
Incident De-Escalation Training
Basic and Advanced Security Training
Trespass to Property Training
Crisis Management Training
Emergency Response Management Training
Weapons Awareness and Avoidance Training
Occupational Health (OFA) Training
WHMIS Training
Above all else, our guards must hold a valid security license for the province they operate in.
Certified By
TRACKTIK TECHNOLOGY
Real-Time Reporting
Many of Blackbird Security’s most popular services utilize the power of TrackTik technology for real-time reporting. Based on GPS tracking, this app allows our security guards to work smarter, more efficiently, and cover more ground. Via GPS pings, clients can watch the progress of security patrols in real time via an app or live dashboard that also includes critical details like pictures and reports from the field.
Let’s Discuss Your Security Options
Want to hear more about Blackbird Security’s services? If you have any questions about our services, or how Blackbird Security can help protect your business, don’t hesitate to contact us.
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