• 5 min read

Factors That Indicate Quality In Security Guards

In the security industry, quality of service is pivotal. Whether protecting retail businesses, residential buildings, or warehouses, the quality of the security guards on a job can make a significant difference in ensuring safety and peace of mind. But what makes for a high-quality security guard? In this blog, we’ll delve into the key factors that make individual security guards excellent. 

Training and Certification

Quality security guards undergo multiple comprehensive training programs and hold relevant certifications. Reputable security companies hold their team members to high standards and equip them with the tools they need to handle a variety of situations professionally. 

At Blackbird Security, our security guards learn through multiple training programs that prepare them with the skills they need in the field. These include:

  • Cultural Sensitivity Training to learn how best to interact with the public and vulnerable communities with respect and empathy.
  • First Aid Training to equip security guards with lifesaving skills in the event of an emergency or accident.
  • Customer Service Training to learn key skills that enable positive customer interactions. 
  • Use of Force Training, undergone by tactical security guards and loss prevention professionals, teaches guards how to safely use degrees of force to apprehend criminals.

The more training a guard receives, the better equipped they are to handle a wide variety of situations. 

Professionalism Under Pressure

Security guards often encounter high-pressure situations, so the ability to keep a level head is highly important. Quick thinking, resourcefulness, and fast recall of safety protocols are what make security guards so valuable in situations where safety is compromised. During day-to-day standard operations, security guards must maintain a composed demeanour, ensuring that all security operations run smoothly.

Customer Service

Customer service is an often-overlooked factor that sets a good security guard apart from the rest. Uniformed security guards stationed at store entrances should offer a warm welcome to guests and provide friendly assistance when approached. At Blackbird Security, all of our guards experience customer service training to enable them to operate as true members of our client’s teams, provide support to staff, and represent their brand in the best light possible. 

Punctuality and Preparedness

It’s essential that security guards arrive at their stations on time and prepared. Security guards are depended on to be present and vigilant, as well as well-prepared when arriving at their assigned store or site. A security guard who has prepared for their role will understand the site and the surrounding area and ask relevant questions to bolster strategic security efforts. 

Punctuality is especially important for mobile security guards who visit sites on a schedule. Mobile security guards can be scheduled to visit sites and businesses during times of suspected criminal activity, providing a watchful eye over any potential issues. 

Deportment

Deportment refers to the professional uniform security guards wear while on duty. Security guards must present a clean, professional look while representing the brands they safeguard and at Blackbird Security, we understand the importance of maintaining a professional appearance. We provide clients with different uniform options to choose from including tactical, suit and tie, concierge vests, and our standard uniform. Each uniform serves a different purpose depending on the needs of the business, and our clients have the freedom to choose which look best suits their security needs.

Observational Skills and Vigilance

A large component of a security guard’s job is environmental analysis. This means observing and analyzing a store, site, or building for anything that appears out of place. This not only helps to mitigate security incidents including trespass and vandalism but also helps identify any maintenance issues such as leaking pipes and litter. The best security guards keep a watchful eye out for any potential concerns relating to the building and environment.

Additionally, security guards must be highly vigilant for any suspicious behaviours they witness from customers or members of the public. Vigilance combined with prompt action is the best method of proactive deterrence and can prevent crimes before they happen. 

Communication Skills

Effective communication is key to security. Security guards need to communicate clearly and concisely with colleagues, clients, and the public, whether by giving instructions, reporting incidents, or providing helpful assistance. Security guards should also be prepared to ask questions to clients and staff members to best ascertain security threats and concerns. 

Teamwork

A cooperative attitude and a mindset of collaboration are important elements of a quality security guard. Security is a collaborative effort which involves close collaboration with other security guards, clients, staff, and team leadership. The best security guards work closely with other team members to address security concerns, enact safety procedures, and proactively address vulnerabilities.

Partner With Canada’s Number One Security Services Provider

The quality of a security guard directly reflects the security business that employs them. The best security companies invest in their employees and provide them with the tools and training they need to be successful in their roles. Along with receiving some of the best training in the industry, our team cultivates a culture of responsibility and teamwork which allows us to serve our clients across Canada best.

If you’re interested in protecting your business or site with Blackbird Security, get in touch with us at the form below.

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