Blackbird Security is known for providing world-class concierge security services for buildings and residential towers across Canada. That’s why we’re proud to be partnering with Tower 2 of Burnaby’s Étoile Residences to bring top-notch concierge security and patrol security services to residents and staff within.
Vancouver-Burnaby’s Brentwood district has recently undergone a major overhaul, and case in point is the Étoile Residences. This new condo development is home to 350+ spacious, refined units. Complete with an outdoor pool, hot tub, lounge areas, and conveniently located just steps away from Brentwood Town Centre, the skytrain, and Burnaby Lake Regional Park, the Étoile Residences offer exceptional experiences to those looking for modern luxury condo living in the heart of Burnaby, BC.
With Blackbird Security’s expert concierge services onsite to greet residents, patrol outdoor areas, and manage all deliveries safely and effectively, Étoile residents can expect an additional level of comfort, convenience, and safety in their everyday lives, making time spent at home even more of a treat.
Raising Standards in Security and Customer Service
As part of our 100% customizable security service, Blackbird Security offers a hybrid concierge security and tactical security option that ensures best-in-class customer service, alongside uniform security and incident de-escalation. As Canada’s number one security company, we know clients and property managers looking for exceptional residential security love our fully customizable services made to suit their property’s unique needs and wants.
At Burnaby’s Étoile Residences, our expert staff will provide Tower 2 with 24/7 security and concierge security services. From greeting visitors and patrolling outdoor areas such as the swimming pool, BBQ, lounge, and indoor gym, to logging all parcels received and ensuring food deliveries are properly handled (and in accordance with the correct building), the professionals at Blackbird Security will ensure the environment is safer and more secure than ever before. We achieve this goal through our industry leading Blackbird Academy training school.
Blackbird Academy – Excellence in Training
At Blackbird Security, a security license is just the first step on the road to a career as a security guard or concierge security professional. Our Blackbird Academy exists to create security guards with the knowledge, know-how, and comfort level to rise to any challenge.
A key focus in the training provided at Blackbird Academy is in the field of customer service. Most of the interactions a security guard faces in their day-to-day role are with law-abiding members of the public – especially when tasked with providing concierge security services. Whether they’re answering phones, providing directions, or warmly greeting residents, we know our guards are frontline ambassadors of a residence, so making excellent first impressions is vital.
When looking at the key ingredients of customer service, we find so much overlap with the professional services offered by security guards. Polished appearances, expert vigilance, solid communication skills, and practical knowledge are all essential traits to good customer service. Accordingly, they’re also key skills for a security guard to possess.