Voted one of the “Top Ten Most Beautiful Skyscrapers in the World” by Emporis Magazine in 2015, Toronto’s Ice Condominium Towers are home to 1,343 units, an exclusive location, and a growing reputation as one of the city’s premier condo communities.
Blackbird Security is proud to announce we’ve signed a multi-year agreement to become the exclusive provider of security and concierge services within the ICE Condominium community. Our team will provide 24/7 security service in both towers, with as many as six uniformed security guards and concierge security staff on-premises during peak times.
As part of our 100% customizable security service, Blackbird Security offers a hybrid concierge security and tactical security option for condo security that ensures best-in-class customer service, alongside security and incident de-escalation. As Canada’s number one security company, we know our clients appreciate fully customizable services that are based on their unique needs.
Raising Standards in Security and Customer Service
ICE Condominiums are committed to implementing world class resident-facing enhancements that make their towers the number one downtown community in Toronto. This progressive philosophy towards customer service aligns perfectly with our own outlook on concierge security and general security services. With a customer-centric focus, comprehensive training program and Canada-wide experience, we believe we are the perfect partner in this endeavour.
Each ICE Condominium Tower will be led by a Blackbird Site Director, who has responsibility for ensuring a welcoming and pleasant resident experience, while ensuring all enjoy a safe and secure environment. We achieve this goal through our industry leading Blackbird Academy training school.
Blackbird Academy – Trained for Excellence
At Blackbird Security, a security license is just the first step on the road to a career as a security guard. Our Blackbird Academy exists to create security guards equipped for a rapidly changing world; ones with the knowhow and comfort level to safely handle any scenario.
A key focus in the training provided at Blackbird Academy is in the field of customer service. Most of the interactions a security guard faces in their day-to-day role are with law abiding members of the general public. Whether they’re answering phones, providing directions, or warmly greeting residents, we understand our guards are acting as frontline brand ambassadors and first impressions are crucial.
When we look at the key ingredients of customer service, we find so much overlap with professional security guards. Appearance, vigilance, communication skills and knowledge are all useful traits in good customer service, and they’re all key skills for a security guard to possess.
That’s why each security guard at Blackbird Security receives the following dedicated training:
- Customer service training
- Incident de-escalation training
- Conflict resolution training
- John’s mental health training
- Occupational first aid training
Work with Blackbird for Professional Security Services
If you’d like to join ICE Condominiums and partner with Blackbird Security for professional security services, we’d love to hear from you. No matter your industry, size or location, don’t hesitate to reach out!