Hotel security is integral to ensuring a safe and comfortable stay to hotel guests. This consideration becomes even more critical considering hospitality industries are scaling beyond pre-pandemic levels globally, with a growth projection of $5.8 billion by 2027. Guests who feel safe in their rooms and throughout hotel premises are more likely to return and bring future business to hotels. In this blog, we’ll outline how hotel security guards improve guest experiences.
1. Hotel Security Guards Provide Peace of Mind
One of the most impactful benefits security guards bring to a hotel is peace of mind for guests. Those who feel safe and secure during their stay at a hotel are more likely to enjoy their time and return in the future. Guests feel comfortable knowing a security team is on hand to assist with any security concerns that may arise during their stay. Uniformed security guards provide a visible presence that reassures guests that they are protected from potential threats.
The benefit of visible security protection goes both ways in creating an environment of comfort, as well as deterring potential security threats from bad actors. The visual of uniformed security guards patrolling the property and stationed at lobby entrances provides an element of deterrence by communicating that a facility is protected.
2. Ensure Swift Response To Security Incidents
When a security incident arises, hotel security guards will be able to take action immediately. This is crucial for enhancing guest safety, as rather than waiting for first responders to arrive, a hotel’s security team will be able to immediately respond to the situation. Whether the incident is a medical emergency, a fire, or a security breach, hotel security guards are trained to handle a variety of situations swiftly and efficiently. Security guards can also coordinate with law enforcement, emergency services, and firefighters if necessary, adding another layer of assistance in critical situations.
At Blackbird Security, our guards receive first aid training through Blackbird Academy, our in-house training program. Along with first aid training, our guards undergo a variety of courses additional to the standard training necessary to receive a security guard license, including peaceful de-escalation, crisis management, and more. This allows our security guards to respond to any situation quickly and professionally, ensuring the safety of guests and hotel staff.
3. Hotel Security Guards Protect Guest Vehicles
Most hotels offer parking facilities and valet services to guests, making parking security an essential element of guest comfort. Hotel security guards patrol parking lots and garages, ensuring that only authorized vehicles stay parked on hotel grounds and confirming the continued security of parking facilities. This minimizes theft, vandalism, and break-ins while ensuring parking lot rules are followed.
4. Ensure Hotel Grounds Remain Safe
Hotel security guards will patrol both interior and exterior areas of hotel property, ensuring guests remain safe wherever they go. Uniformed security guards keep a vigilant eye out for any potential safety hazards or unauthorized individuals, preventing incidents such as trespassing or vandalism. Concierge security guards will monitor CCTV cameras throughout the hotel space, ensuring that any suspicious activity is caught in real time and can be addressed promptly.
5. Provide Friendly and Professional Guest Support
A hotel security guard’s duties go beyond simply enforcing rules and responding to incidents. They’re also an essential part of a hotel’s customer service team. Security personnel provide friendly and professional support to guests, assisting with directions, answering questions, and addressing concerns. At Blackbird Security, our security guards receive in-depth customer service training through Blackbird Academy, allowing them to function cohesively with hotel staff as customer service team members.
Partner With Canada’s Best Hotel Security Company
Hotel security is a must for hotel chains of all sizes. Not only are guests more likely to return after feeling safe during their stay, but hotels that invest in security attract lucrative clientele bases such as business travellers and high-profile guests. By employing a security team at your hotel, hoteliers can ensure the comfort of guests and the safety of both guests and hotel employees.
Blackbird Security is proud to secure major hotel chains across Canada including Sandman Hotel Group, Sheraton, Best Western Plus, and Hampton by Hilton.
Ready to secure your hotel? Get in touch with us at the form below.
In addition to hotel security, we provide services in the following areas:
- Mobile Patrol Security
- Construction Security
- Uniformed Security
- Elite Suit & Tie Security
- Executive Protection
- Office & Facilities Security
- Government Security
- Event Security
- Shopping Mall Security
- Front Gate Security
- Factory Security
- Shipyard Security
- Transportation Security
- Overnight Security
- Logistic Security
- Warehouse Security
- Hotel Security
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