3 Traits of a Good Concierge

Concierge services are not always as simple as they seem. A good concierge is more than a receptionist, coordinator or host, but they’re not quite a general security guard either. There’s a fine balance that is required for top notch concierge services, a balance of professionalism, customer service, property knowledge, building policies, security, and the many other specifics to do with each individual building or business - there’s a lot to consider! Here are a few things to look for when considering concierge services: 

Approachability 

One of the most important factors when it comes to concierge services is customer service. It’s important that concierge staff are not just trained and equipped, but also welcoming, approachable and friendly. The focus should be on providing a positive and comfortable experience for all who enter the building, whether it’s a shopping centre, office building or residential building. We all know that customer service can make or break a business. Concierge services are no different, having concierge staff that are approachable and know how to show residents, clients, guests or customers that they are valued can be a complete game changer. 

Organization and Order 

Well-trained concierge staff are highly capable of keeping individuals safe and are very effective when it comes to maintaining order and organization. A good concierge can manage anything from de-escalating a dispute or handling a noise complaint, to monitoring security cameras or regulating access to and from the building. A concierge can also help with very practical things like moving or coordinating deliveries and pickups. Buildings that are home to many residents or numerous businesses can quickly become hectic, busy and at times out of control. Having a trained concierge guard means that security is prioritized and order is maintained. 

Emergency Response 

Concierge professionals are trained in an entire range of emergency response procedures and protocols. When you own or manage an entire building, there is a lot to be conscious of in the case of an emergency. Concierge professionals should be fully trained in first aid, as well as fire marshalling and evacuation planning. Hiring concierge guards means that regardless of the issue at hand, a trained professional is on site and prepared to handle things with professionalism and best practices, all while keeping safety and security at the forefront. 

Concierge guards provide versatile service to protect your specific building in the exact ways that you need. If you have questions about concierge services, or think that they might be a good fit, don’t hesitate to reach out!