Four security guards are standing in front of a retail display of hiking gear. Two of the security guards are wearing black vests, two are wearing black jackets; all with Blackbird Security logos on them. They are all smiling and have a relaxed posture.

Retail Security

Canada’s Retail Security Specialists

Is your business dealing with increased levels of retail loss and shrinkage? It’s time to work with Canada’s best security company. Blackbird Security is a leading provider of retail security across Canada, serving a diverse range of clients of all sizes.

At Blackbird Security, we understand the customer experience is vital to a successful retail security plan. Across every interaction, this customer-first approach to retail security works to defuse and deter threats. Learn how our customized retail security solutions can help keep your retail store safe.

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Trusted by

A suit and tie security guard touching earpiece communication device outside of a Prada store

Customer Service Approach

We founded Blackbird Security because we saw a gap in the market for a security company that offered more than just security services. In today’s world, security guards need to offer a welcoming and flexible presence, with our focus on dedicated customer service training helping to achieve this goal.

We understand it’s crucial to maintain the ambience and pleasant shopping environment. Not only will our guards provide world class retail security, they’re also a welcoming, customer-service oriented presence in your space.

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What Our Services Entail

CCTV Monitoring

Your Eye in the Sky

Emergency response icon exclamation mark inside of an upright triangle

Frontline Response

Frontline Emergency Response

Customer Focus

Dedicated Customer Service Training

Loss Prevention

Uniformed or Undercover Guards

Typical Duties of Retail Security Staff

Loss Prevention Support
Crowd Control
CCTV Monitoring
Frontline Incident Response
Enforcing Store Policies
Support for Public Health Measures
Assisting Customers and Staff
Bag Checks

Retail

Customized Security Guard Services

The key difference between Blackbird Security and our competitors is that our security services come fully customizable to suit our clients. We pride ourselves on offering the service choice of a large security company, alongside the flexibility and personal touch of a small business.

With years of servicing a diverse range of retail security clients, we’ve learned there’s no off-the-shelf answer for security. Instead, our team will take the time to learn the unique challenges you face, before devising a custom security plan that works for you.

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Retail Security Services Offered

When we partner with a new retail security client, we consult with them to assess which of our dedicated security services work best at exceeding their goals. Each of our retail security services can be fully customized, and no client is too big or too small. Our most popular retail security options include:

Why is Retail Security Important?

Within Canada’s retail sector, tight budgets and slim margins mean retail loss prevention is often the key to business success. Theft is a problem that plagues businesses of all shapes and sizes, from grocery stores and liquor stores, to clothing stores, pharmacies and electronics outlets. In fact, Canadian retailers lose over $8 billion a year to shoplifters.

It’s frustrating seeing these preventable losses occurring each year. Many store managers don’t see the value in investing in professional security services, choosing instead to roll the dice, take their chances, and save a modest sum from their operating costs.

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suit and tie security guard standing outside of a glass door of a Sephora store

What Our Partners Have to Say

★★★★★
We have this company working at my workplace. The supervisors (mainly Brett, Glenn and Moe) are very responsive and supportive. It’s great knowing that I don’t have to worry about doing my job and also watching out for safety and theft. We are lucky enough to have Arunjit at our store frequently and he takes care of us very well! He is adaptable and follows social distancing and even helps us keep our baskets and carts sanitized. He is an asset to the company!
Janelle Soutar

★★★★★
Great service, friendly and assertive guards. Glad to have them work at our busy Granville Street location. Good communication with Blackbird Management Team and Client Service's representative, Hannah. She is very attentive to our specific store needs, changes to our schedule for large events and accommodating any last minute requests or changes. Great service provided by the whole Blackbird Security Team!
Farisha Khan
McDonald's, Store Manager

★★★★★
Blackbird Security has been an exceptional security partner for our retail business. Their unwavering commitment and comprehensive services have greatly contributed to the safety and success of our operations. I recommend Blackbird Security to any retailer seeking reliable and effective security solutions.
Nicolas Acevedo
Store Manager of Herschel Supply Company in Gastown

★★★★★
Amazing company. They fulfilled all of my company's security needs, diminished my losses, and look crisp at the same time. Dealing with this company has always been carried out professionally and thoroughly. On the spot flex changes are no problem, they accommodate fast. Need quick security to protect employees in a pinch? They accommodate fast.Reports are thorough and timely. Anything unusual is reported prior to the formal report, to save you from waiting.
Brandon D

★★★★★
I just wanted to say thank you! Last week when I was at a Walmart location in Kelowna with my daughter, a gentleman was in the store and stopped a male from walking out of Walmart with 2 full baskets. As I work retail I know how big of a SAVE this was. I thanked him in person as he was trying to be humble, when I was expressing my gratitude I tried to get a name but he just told me he was a manager for your company in Winnipeg, Manitoba and he was just on holidays. Great work and thank you!
Cassandra Mazur

★★★★★
We just recently had Blackbird Security hired for our Grocery Store. All the staff have been very professional and knowledgeable. Their presence has been felt both as a deterrent and an extra layer of comfort for our staff. Glenn B. (Director in the Interior) is professional, accommodating and experienced. Glenn takes the time to work with his clients and gets the results they require.
T Roberts
General Manager, Operations and Marketing, Kevington Building Corp

★★★★★
I work at a small retail store in Edmonton and my store uses Blackbird Security for undercover loss prevention and door guards, hands down the best security company out there. All my employees feel safe around these people and know we’re in good hands. All the staff for Blackbird I’ve came across are extremely nice and professional as well.
Jacob Breland