Four security guards are standing in front of a retail display of hiking gear. Two of the security guards are wearing black vests, two are wearing black jackets; all with Blackbird Security logos on them. They are all smiling and have a relaxed posture.

Retail Security

Canada’s Retail Security Specialists

Is your business dealing with increased levels of retail loss and shrinkage? It's time to partner with Canada’s leading security company. Blackbird Security is a trusted provider of retail security across Canada, serving a diverse range of clients.

At Blackbird Security, we understand that the customer experience is vital to a successful retail security plan. Our customer-first approach to store security works to defuse and deter threats, ensuring your business is protected without compromising the shopping environment.

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Trusted by

Sephora Logo
Dollarama logo
H&M logo
Value Village Logo
MEC logo
MaxMara logo
Canadian Tire logo
Sportchek Logo
Best Western Plus logo
Rexall Canda Logo
uniqlo logo
Hermès logo

Customer Service Approach

We founded Blackbird Security because we saw a gap in the market for a security company that offered more than just protection. In today’s world, security guards need to offer a welcoming and flexible presence, and our dedicated customer service training helps to achieve this goal. We understand it’s crucial to maintain the ambience and pleasant shopping environment. Not only do our security guards provide world-class retail security, but they’re also a welcoming, customer-service oriented presence in your space.

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What Our Services Entail

cctv camera monitoring

CCTV Monitoring

Your Eye in the Sky

Emergency response icon exclamation mark inside of an upright triangle

Frontline Response

Frontline Emergency Response

customer service focus and training

Customer Focus

Dedicated Customer Service Training

Uniformed Security Guard icon

Loss Prevention

Uniformed or Undercover Guards

Typical Duties of Retail Security Staff

  • Loss Prevention Support
  • Crowd Control
  • CCTV Monitoring
  • Frontline Incident Response
  • Enforcing Store Policies
  • Support for Public Health Measures
  • Assisting Customers and Staff
  • Bag Checks
A uniformed security guard handing a shopping basket to a customer inside of a retail location

Retail

Customized Retail Security Guard Services

The key difference between Blackbird Security and our competitors is that our retail security services are fully customizable to suit our clients. We pride ourselves on offering the robust service choices of a large security company with the personal touch and flexibility of a small business.

With years of servicing a diverse range of retail security clients, we’ve learned there’s no off-the-shelf answer for store security. Instead, our team will take the time to learn the unique challenges you face before devising a custom security plan that works for you.

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Retail Security Services Offered

When we partner with a new retail security client, we consult with them to assess which of our dedicated security services work best at exceeding their goals. Each of our retail security services can be fully customized, and no client is too big or too small. Our most popular retail security options include:

Fleet of Blackbird Security vehicles in a parking lot

Mobile Patrol

Perfect for times a mall or store is empty, our Mobile Patrol Service offers randomized patrol schedules along pre-planned routes. This service can be tailored for alarm response, and utilizes TrackTik technology to deliver real-time insights and reporting from each patrol. Our clients love the streamlined communication and transparency of Mobile Patrols.

Loss Prevention officer patrolling a book store

Undercover Loss Prevention

As shoplifting figures continue to rise across Canada, the need for trained Loss Prevention experts increases. Whether uniformed or undercover, our loss prevention team are second-to-none at retail theft prevention. They act as a strong safeguard against theft, as well as act as a helpful liaison for police, RCMP, task force and crime squads. 

Uniformed Security Guards

Our frontline uniformed security guards work to uphold the reputation of our clients while protecting their staff, visitors and assets. Their presence acts as a highly visible and highly trained deterrent to any unwanted activity. Though their main focus is always on security, their customer service training ensures a safe and pleasant shopping environment for staff and patrons alike.

Why is Retail Security Important?

Within Canada’s retail sector, tight budgets and slim margins mean retail loss prevention is often the key to business success. Theft is a problem that plagues businesses of all shapes and sizes, from grocery and liquor stores to pharmacies and electronics outlets. The frustration of these preventable losses is real, with Canadian retailers losing over $8 billion a year to shoplifters.

Many store managers don't see the value in investing in professional security services. They choose to take their chances to save a modest sum from their operating costs. But can your business afford not to invest?

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What Our Partners Have to Say

★★★★★

Blackbird Security has been an exceptional security partner for our retail business. Their unwavering commitment and comprehensive services have greatly contributed to the safety and success of our operations. I recommend Blackbird Security to any retailer seeking reliable and effective security solutions.

Nicolas Acevedo
Store Manager of Herschel Supply Company in Gastown
★★★★★

Amazing company. They fulfilled all of my company's security needs, diminished my losses, and look crisp at the same time. Dealing with this company has always been carried out professionally and thoroughly. On the spot flex changes are no problem, they accommodate fast. Need quick security to protect employees in a pinch? They accommodate fast.Reports are thorough and timely. Anything unusual is reported prior to the formal report, to save you from waiting.

Brandon D
★★★★★

I just wanted to say thank you! Last week when I was at a Walmart location in Kelowna with my daughter, a gentleman was in the store and stopped a male from walking out of Walmart with 2 full baskets. As I work retail I know how big of a SAVE this was. I thanked him in person as he was trying to be humble, when I was expressing my gratitude I tried to get a name but he just told me he was a manager for your company in Winnipeg, Manitoba and he was just on holidays. Great work and thank you!

Cassandra Mazur
★★★★★

We had the pleasure of using Blackbird Security for a one day event here at the Grand Opening of Canada Gold.

Dilpreet, the guard on duty, was absolutely wonderful, and even helped us with our celebrations throughout the busy day.

We cannot recommend the service enough, and thank you to Padraic and his team for setting up the contract so effortlessly!

Jamie Browne
Canada Gold
★★★★★

As a client of Blackbird security we at Best Buy have always received amazing service from all levels of management. The LPO we have watching over our retail store are professionals in what they do and always update us on things we should be aware of.

Sabbir Kazi
Best Buy
★★★★★

Very pleased with the service we have from Blackbird... we have a few regular team members that have made a big impact in deterring theft in our business. Professional and reliable company. I highly recommend.

Chris Fletcher
Canadian Tire
★★★★★

Highly satisfied with this company. Easy to talk to their leader about my concerns and requests and my mind is always at ease whenever the guards are on duty in my store. Keep up the good work guys

Jenifer Baysic
Dollarama