Providing Hospitality and Overnight Hotel Security Across Canada

As a hospitality business owner or manager, the safety of your customers and guests is always at the forefront. At Blackbird Security, we understand and align with your needs and guest-first priorities. That’s why, when it comes to hotel security services, Blackbird Security is a top choice trusted by world-renowned brands, including Sandman Hotel Group, Sheraton, Best Western Plus, Hampton by Hilton, and many more. Learn more about our hotel security services and read our hospitality sector case studies below. 

Our Services

In hospitality, availability is key. We provide 24-hour overnight security services to hotel clients, with a team of highly-trained security guards available to respond quickly and efficiently to any situation that may arise during night hours. We also provide routine patrol security throughout the grounds in order to detect any potential safety hazards or criminal activity before it has a chance to occur. Our staff are constantly on alert with front desk security, concierge security, and 24/7 CCTV surveillance, ensuring that all guests feel safe and secure while staying at your facility.

Our team also offers additional services such as key management, access control systems, alarm monitoring, and more. We understand how important it is for you to keep your premises secure, and we take this responsibility very seriously. Our goal is to ensure that all guests have a pleasant and safe experience when staying at your establishment.

Hotel Security Case Study: Hilton Hotel & Homewood Suites 

We are proud to offer our services to the Hilton Hotel & Homewood Suites, where our team works around the clock in order to ensure guests have an enjoyable and secure stay.

As leaders in our industry, the Blackbird Security team proudly provides 24-hour overnight security guard services for the Hilton Hotel & Homewood Suites. With our team of highly trained professionals working around the clock, Hilton trusts us to ensure that their guests’ needs are taken care of day and night. 

Restaurant Security: Cactus Club Cafe

Many popular restaurants encounter security issues, whether through high-risk incidents between patrons, crowd control concerns, theft, or suspicious behaviour. At Blackbird, our security techniques to address these issues range from access control and evacuation support to mobile patrols and hospitality guards. To provide a consistent and comfortable atmosphere, our team dresses in professional, suitable clothing that complements our restaurant clients’ brands. 

As leaders in the restaurant industry and hospitality giants within Canada, Cactus Club understood that they needed a leading security company to partner with their efforts and enable them to go above and beyond.

We know the importance of having security measures in place that are specifically tailored to each client’s unique needs. By evaluating Cactus Club’s requirements, the team at Blackbird Security provided a customized solution that involved deploying foot patrols, tactical security, and elite guards trained explicitly in hospitality through our in-house training program, Blackbird Academy. Through this highly-tailored approach, customers were able to feel safe and secure while also receiving the top-notch service they expect from a Cactus Club restaurant experience.

Implementing Blackbird Security's custom solutions generated remarkable results for Kelowna's Cactus Club Café. Patrons reported increased feelings of safety and enjoyment, while the restaurant saw a significant decline in incidents.

The success of this partnership has led to Blackbird Security teaming up with other notable hospitality brands that go beyond the restaurant industry and into the leading names in customer service, including Delta Hotel and Holiday Inn.

Casino Security: Pure Casinos

When it comes to providing industry-leading security services, Blackbird Security provides the highest level of protection across Canada. We had the opportunity to provide overnight security guard services at Alberta’s two Pure Casinos.

We were proud to be a part of keeping Pure Casino safe and to ensure their guests and staff were secure by providing round-the-clock monitoring. 

We take extra care in understanding the specific requirements of each client before creating a plan of action for our security guards. For Pure Casino, this meant crafting a strategy that focused on the safety and security of their guests without sacrificing customer service or convenience during their visit. Our actionable plan included ensuring that all entrances to the property were covered by a security guard 24 hours a day, providing an additional layer of security while also giving visitors peace of mind as they enter and exit the casino floor.

We also implement strict protocols when it comes to monitoring CCTV surveillance footage from around the property. With our experience and training, the Blackbird Security team monitored activity both inside and outside of the casino in real time, allowing us to intervene quickly if anything out of the ordinary occurred.

Additionally, we provided access control measures, such as keycards and locks, which allowed us to further restrict access within certain areas of the property, ensuring that only authorized personnel can enter those areas at all times.

Our team understands that providing superior customer service is just as important as providing superior security solutions for our clients. For Pure Casino, our team made every effort to make sure that every guest felt safe and secure throughout their stay, without feeling like they were being overly monitored or scrutinized in any way.

We also made sure that our guards maintain an elite and professional demeanour at all times while interacting with guests and staff alike, regardless of the situation they faced while on duty. This allowed us to create an environment where everyone felt comfortable knowing that they are always protected by a highly trained group of professionals who take great pride in providing excellent customer service alongside executive protection.

Concierge Security: Holy Family Home

Holy Family Home is an accredited care home owned in Winnipeg that is operated by the Sisters Servants of Mary Immaculate. 

The 317-bed home offers a full complement of health care services that specialize in meeting the physical, social, cultural, and spiritual needs of its residents, including the challenges of dementia and palliative care, as well as a focus on the Ukrainian/Slavic communities. 

Blackbird Security proudly provides the care facility with front desk security, concierge services, and on-site patrols seven days a week. 

In providing an on-site security presence that is dual-trained to provide professional customer service, Blackbird concierge staff offer safety and security to everyone living, working and visiting the facility. Holy Family Home can rest assured that their building is protected in any scenario.

Why Choose Blackbird Security for Hospitality Security Services?

As the number one security guard company in Canada, we strive for excellence in everything we do. Blackbird Security staff is highly trained and experienced in all aspects of security, from mobile security patrols to tactical security, allowing us to provide exceptional service that goes above and beyond standard security services. This is because we understand how important it is for you to be able to trust us with the safety and well-being of both your employees and customers.

In addition to comprehensive security training, Blackbird guards also receive dedicated training in customer service and incident de-escalation. This multifaceted approach ensures guests feel welcomed and safe at all times. 

Leaders in Overnight and Hotel Security Services

As leaders in our industry, the Blackbird Security team proudly provides hospitality security services for several hotel and restaurant clients across Canada. With our team of highly-trained security professionals working around the clock, you can trust us to take care of your guests’ and property’s security needs. Contact us to learn more about our hospitality security services. 

In addition to hotel security and hospitality security, we provide services in the following areas: