Emergencies can happen at any time. Whether protecting a retail store, warehouse, corporate office, event, construction site, or a site in another industry, security guards are prepared to respond to medical emergencies. While the exact protocol used to respond to emergencies may vary depending on the type of site, security guards receive training to prepare them for emergency situations and provide the most efficient assistance possible to the people under their protection.
1. Taking Immediate Action
Security guards are typically the first to respond to emergencies at their sites. When alerted to a medical emergency, they immediately assess the situation to determine its severity and ensure the area is safe for themselves and others. After a quick assessment, security guards dial 911, providing dispatchers with details about the location and nature of the emergency.
The quick response of a security guard can make a significant difference in the outcome of a medical emergency. Blackbird Security guards have been recognized for providing swift and immediate action during emergencies. Read more in our blog, Canadian Security Heroes: Saving Lives In All Industries.
2. Administering First Aid
At Blackbird Security, all of our security guards receive standard first-aid training through our in-house program, Blackbird Academy. This essential training equips guards with life-saving skills, including CPR, wound management, and proper emergency response protocols. The critical care a security guard provides during the minutes before emergency medical services arrive on the scene can be lifesaving.
3. Coordinating With First Responders
When paramedics arrive, security guards take action to ensure first responders can provide care with minimal intrusion. Security guards direct medical teams to the patient’s exact location, clear crowds away from access routes, and keep bystanders back while the patient is being treated. Guards also gather and provide crucial information about the incident to first responders, helping them better understand and address the situation.
4. Maintaining Safety
Throughout a medical emergency, security guards maintain a calm and professional presence that helps reassure affected individuals and bystanders. Clear communication is essential during these situations. Guards provide updates and instructions to relevant parties (including the patient’s family members and business leadership) while ensuring the dignity and privacy of anyone receiving medical attention.
5. Reporting the Incident
Detailed documentation of medical emergencies helps prevent future incidents and maintains accurate records. Security guards record all relevant details, including the time and location of the incident, the type of medical emergency, actions taken, emergency services response times, and witness contact information. For workplace accidents, this documentation becomes particularly important in preventing similar incidents from occurring again.
Partner With Blackbird Security
The professional handling of medical emergencies requires well-trained security teams who understand emergency response protocols. Our security teams receive extensive emergency response training through Blackbird Academy, ensuring they're prepared to handle critical situations professionally. Get in touch with us using the form below to learn how our security teams can enhance safety on your property.
We provide services in the following areas:
Please note that all job inquiries must be made on Indeed and will be blocked if made on the form below.