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November 26, 2025
How Security Guards Utilize Technology For Better Quality Service
By
Poppy Lodge
Security is a fast-paced environment, where situations evolve rapidly and efficiency is key. The right technological tools can be a tremendous asset in helping security guards and team leadership make informed decisions. At Blackbird Security, we utilize the latest industry technology to help provide the excellent service that makes us the best security company in Canada. Our security software of choice is TrackTik, which we use to lead and manage our security workforce.
Join us for a deep dive into how Blackbird Security deploys TrackTik technology to enhance our security service.
What is TrackTik?
TrackTik serves as a multi-functional workforce management interface, seamlessly connecting frontline security personnel, back-office operations, and clients within a single platform. TrackTik provides a centralized solution for scheduling, access control, GPS tracking, sign-in monitoring, mobile patrol route instructions, and comprehensive reporting.
Integrating with technology such as TrackTik helps us stay adaptable and strategic, and illustrates to our clients the return on their investment in our high-quality security services.
Real-Time Visibility and Transparency
Clients can access TrackTik data through our online portal which allows for real-time transparency into security operations. This feature is instrumental in promoting effective strategies and enhancing overall visibility. Clients can access detailed information, including scheduling, reports, and communication, all from the dedicated client portal webpage.
Live security data can be accessed as often or infrequently as desired, allowing for a fully custom degree of control and insight into a site’s security strategy as it unfolds.
What Technology Strategies Do Blackbird Security Guards Utilize?
Blackbird Security utilizes a variety of technology innovations to elevate security performance. In this section, we’ll dive into TrackTik’s key abilities that cement its place as the gold standard in security reporting software and how our team strategically utilizes its features to deliver an optimal experience for our clients.
GPS tracking
The TrackTik app utilizes GPS tracking and geo-fencing technology, ensuring that the locations of security guards are monitored at all times. Blackbird’s 24/7 Control Centre team closely monitors guards’ physical attendance at the beginning of shifts, ensuring timely arrival to sites. When it comes to securing sites where there may not be many client employees working, such as warehouses and construction sites, this GPS feature is a great tool to also ensure guard reliability and safety.
Patrol routes of all guards are made transparent through GPS tracking. If a security alarm is triggered at the site of one of our mobile security clients, the Blackbird Security Control Centre team will track the GPS location of mobile security guards in the vicinity and promptly initiate a dispatch.
Checkpoint Site Scans
When protecting residential and commercial sites, installing unique TrackTik checkpoint tokens throughout the grounds is a common security strategy to help manage site deficiencies, maintenance issues, access control points and more. This helps in organizing visit times, visit frequency, and tasks unique to each site. When a security guard scans the token, a customized report pops up in the TrackTik app. After filling out the questions in the report, the report is logged and accessed by Blackbird Security admin staff, management, and clients.
Any incomplete tours or reports prompt direct communication with security guards for clarification. This rigorous quality control strategy, combined with report-writing training during the onboarding process, ensures that we maintain high standards of service.
Comprehensive Reporting Systems
At Blackbird Security, we make all reporting fully transparent through our client portal webpage, where reports and details can be accessed in real time and through having a dedicated Reporting Team. Through the Reporting Department, our clients can easily provide feedback and requests on how to customize their reporting needs based on content and/or frequency.
Blackbird Security offers a variety of reports, such as daily shift summaries, monthly summaries, completed tour reports, incident reports and more. Our dedicated reporting team at Blackbird Security receives guard reports and compiles information into digestible reporting documentation. These reports show the tangible results of our clients’ security strategies and illustrate their return on investment.
Partner With The Industry-Leading Canadian Security Company
We at Blackbird Security are committed to innovation and client satisfaction. Our team expertly integrates TrackTik into our operations to streamline service, augment transparency, and enhance overall security effectiveness. We remain the best security company in Canada due to our ability to provide the most optimal service for our clients across all the industries we protect.
Get in touch with us at the form below to learn how we can keep your business or site secure.
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Frequently Asked Questions
What services do security companies offer?
At Blackbird Security, we offer a range of security services, such as:
- On-site uniform security
- Luxury suit & tie security
- Mobile patrols
- Alarm response
- Access control
- CCTV monitoring
- Event security
- Loss prevention (undercover security)
- Tactical Security
- Concierge/Front Desk Security
- Executive Protection
- Office & Facilities Security
- Government Security
- Parking Enforcement
- Residential Security
These services work in unison to safeguard businesses, people, and assets, offering peace of mind and comprehensive protection.At Blackbird Security, we are industry leaders in providing all of these services. Our expertise ensures tailored security solutions that meet your specific requirements. Browse further to learn more: Blackbird Security Services - Blackbird Security
- On-site uniform security
- Luxury suit & tie security
- Mobile patrols
- Alarm response
- Access control
- CCTV monitoring
- Event security
- Loss prevention (undercover security)
- Tactical Security
- Concierge/Front Desk Security
- Executive Protection
- Office & Facilities Security
- Government Security
- Parking Enforcement
- Residential Security
These services work in unison to safeguard businesses, people, and assets, offering peace of mind and comprehensive protection.At Blackbird Security, we are industry leaders in providing all of these services. Our expertise ensures tailored security solutions that meet your specific requirements. Browse further to learn more: Blackbird Security Services - Blackbird Security
Can security services be customized?
Many providers offer standard security programs, but Blackbird Security emphasizes a collaborative approach to customization. By considering factors such as your industry, location, size, and specific risks, we work closely with you to design security strategies that fit your needs. This might include adjusting patrol schedules, reporting frequency, or tailoring patrol routes to align with your operations.This is possible through our dedicated Client Services team as well as our in-house Control Centre and Reporting teams. Customization is a fundamental part of how we provide effective and seamless security solutions
Are security providers in Canada regulated?
Yes, most countries and regions (including Canada) have licensing bodies and regulations that govern security providers. Check local laws to ensure your provider complies with these standards.
How do I measure the effectiveness of security measures?
Measuring the effectiveness of security measures involves tracking key performance indicators (KPIs) to evaluate how well systems and personnel are meeting safety and asset protection goals. Start by analyzing incident response times, reductions in theft, vandalism, or shrinkage, and overall resolution rates for reported issues. Comparing pre- and post-implementation data helps demonstrate tangible improvements in safety and loss prevention. Regular audits, surveys, and risk assessment reports can also gauge the reliability and perception of security measures.
Key KPIs to track include:
- Incident response times: Faster responses to alarms or emergencies.
- Reduction in theft/vandalism: Compare loss data before and after implementation.
- Patrol compliance: Track patrol frequency and adherence via GPS or logs.
- False alarm rates: Lower rates ensure focus on real threats.
- Client/Employee satisfaction: Gather feedback to measure confidence in security.
- Client services: Dedicated account representative who supports ongoing needs & can adjust strategy as needed
Key KPIs to track include:
- Incident response times: Faster responses to alarms or emergencies.
- Reduction in theft/vandalism: Compare loss data before and after implementation.
- Patrol compliance: Track patrol frequency and adherence via GPS or logs.
- False alarm rates: Lower rates ensure focus on real threats.
- Client/Employee satisfaction: Gather feedback to measure confidence in security.
- Client services: Dedicated account representative who supports ongoing needs & can adjust strategy as needed
What level of support can I expect from Blackbird Security
We ensure all of our clients have the utmost support for their businesses, and there's a few ways we do this:
- Allowing access to our 24/7 Control centre for all clients, which is based out of our head office in Vancouver, BC. Clients can call this centre and have a mobile guard swiftly deployed to their business for any spontaneous incidents that occur. We believe in operating it inhouse to ensure all services are streamlined and optimized for the best communication. Our control canter can be reached at this number for current clients: 1-888-991-2622.
- We have a dedicated client services team which directly communicates with clients on a day-to-day basis. Our client services often perform site check ups and can assist with any issues that arise at your business.
Your peace of mind is our priority. We’re more than a service provider—we’re a partner in protecting your business. With our team working tirelessly to anticipate and resolve challenges, you can focus on running your business with confidence, knowing we’re always here to support you. Together, we build safer environments and stronger partnerships, every step of the way.
- Allowing access to our 24/7 Control centre for all clients, which is based out of our head office in Vancouver, BC. Clients can call this centre and have a mobile guard swiftly deployed to their business for any spontaneous incidents that occur. We believe in operating it inhouse to ensure all services are streamlined and optimized for the best communication. Our control canter can be reached at this number for current clients: 1-888-991-2622.
- We have a dedicated client services team which directly communicates with clients on a day-to-day basis. Our client services often perform site check ups and can assist with any issues that arise at your business.
Your peace of mind is our priority. We’re more than a service provider—we’re a partner in protecting your business. With our team working tirelessly to anticipate and resolve challenges, you can focus on running your business with confidence, knowing we’re always here to support you. Together, we build safer environments and stronger partnerships, every step of the way.
Secure Your Operation Today
Talk to our security experts about protecting your facility. We’ll assess your needs and build a plan that works.
Our Business is Protecting Yours.