9 Things To Look For When Choosing The Best Security Guard Company in Toronto

Security is a top priority for businesses of all sizes, and finding the right security guard company for your business needs is crucial.

In a bustling metropolis like Toronto, it's essential to choose a security guard company that can provide the protection and peace of mind your business requires. Here are some tips on how to find the best security guard in Toronto for your specific needs.

1. Identify Your Security Needs

Before you start searching for a security guard company, it's important to identify your specific security needs. Different businesses may require different types of services, such as concierge security, tactical security, mobile patrols, parking enforcement, or loss prevention.

Assess your business's security vulnerabilities and determine the level of security,  access control, asset protection, customer service, and logistical involvement you’d desire from your ideal security vendor. 

2. Certified Security Guards

In Toronto, security guards are required to be licensed and accredited. Ensure that any company you consider holds the necessary licences and certifications. This demonstrates their commitment to professionalism and adherence to legal and ethical standards.

Security guards are required to have a valid Security Guard or Private Investigator licence from Service Ontario. Such licences issue a criminal record check and require a competency course and examination to ensure Ontario security standards. If you’d like the security professionals to actively use force and handcuffs, the security personnel you employ should also hold a Use Of Force licence. 

3. Experienced Security Experts

Experience is a key factor in finding the best security guard for your business. Look for uniformed security guards or protection experts who have experience in industries similar to yours or who have handled comparable security challenges. Their knowledge and expertise can make a significant difference in safeguarding your business. 

If you can’t find much information about the security company’s similar experience on the website, we recommend asking a company representative during your discovery inquiry. 

4. Reputation & References

Research the reputation of the security guard company by reading online reviews or asking for references from previous clients. While no security guard company is perfect, talking to other businesses that have worked with the company in question can provide valuable insights into their performance and reliability. 

5. Professional Deportment & Appearance  

Security guards are often the first personnel that your clients will see when they walk into your business. Therefore, choosing a security guard company in Toronto that looks the part should be a part of your analysis.

We recommend asking during your discovery call about the types of uniforms they consider suitable for your specific site. Uniform requirements can vary based on the industry. For example, construction sites may require bright and safety-conscious uniforms, while front desk security may need a professional and welcoming appearance. If you're uncertain, inquire whether they offer alternative options.

6. Extensive Security & De-escalation Training 

In today's security landscape, verbal de-escalation is the recommended method to deter theft and vagrancy, as it can help mitigate the risk of unwanted media incidents or lawsuits.

Therefore, we strongly recommend looking for a security company that places a strong emphasis on verbal de-escalation training, and prioritises a hands-off approach as the primary mode of response. Failing to understand and prioritise verbal de-escalation can expose you to both financial and reputational risks.

Additionally, consider a company's training and experience in interacting with vulnerable populations. A well-trained security guard is more likely to handle situations effectively and professionally, including de-escalation, emergency response, and access control.

When evaluating security providers, be sure to inquire about the training and ongoing education programs that the company expects and enforces. This ensures that their guards are equipped to not only respond to security threats, but also interact sensitively with those in need, enhancing the safety and well-being of all stakeholders.

7. A Reliable Client Support System 

In a large metropolis like Toronto, unpredictability is to be expected, and having a stable program for clients to provide feedback and communicate changes is crucial. You want to look for a security guard company that has a local, real human support system, rather than relying on AI or overseas representatives. 

Security emergencies and efficiencies can often involve life-threatening situations and significant financial implications. Therefore, it’s crucial to ensure that you have the appropriate support to mitigate and respond to emergencies and feedback. We recommend looking for a security guard company in Toronto that has:

  • A 24/7 hotline staffed by local professionals capable of making informed decisions to respond to your emergencies promptly
  • Client service representatives who comprehensively understand your specific business requirements and priorities
  • An escalation plan in place should you find your current representative or service unsatisfactory

8. Advanced Security Technology 

In today's digital age, technology plays a significant role in complete protection techniques. A company that utilises advanced security technology to support your goals like generating custom reports, GPS geofencing your location, creating strategic patrols, and providing you with statistics and analytics that you can share with your stakeholders can be invaluable.

Also, when assessing security providers, it's essential to inquire about the technology and equipment they employ into their security solutions, such as CCTV camera monitoring, GPS tracking, and alarm response monitoring. A tech-savvy security company can greatly enhance your business's security, ensuring that you have access to real-time data and advanced tools for a comprehensive security plan.

9. Customised Security Solutions

Every business is unique, and your protection needs may not fit into a one-size-fits-all model. While some operations might require warehouse security and foot patrols, others may need retail security and loss prevention methods. Look for a company that will provide customised security solutions tailored to your specific requirements. This might involve risk assessment and a security plan that is uniquely designed for your business.

Canada’s Number-One Security Company

Finding the best security solutions for your business in Toronto is a critical investment in your company's safety and success. By conducting thorough research, understanding your unique security needs, and evaluating the qualifications and reputation of potential guard companies in Toronto, you can make an informed decision that will provide you with peace of mind and safeguard your business from potential threats.

At Blackbird Security, our team applies comprehensive plans that are tailored to your needs. In addition to serving Toronto and the Greater Toronto Area, our security services are available all across Canada in cities including:

Get in touch with our team of experts today to find out what we can do for you!

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